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Inside Sales and Service Coordinator

Pirtek Sky Harbor

Goodyear, Arizona, United States

Goodyear, Arizona, United States

Über

Benefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Inside Sales & Service Coordinator PIRTEK, the nation’s leading provider for on-site hydraulic and industrial hose replacement, is hiring for the position of Inside Sales & Service Coordinator. Position Overview The PIRTEK Inside Sales & Service Coordinator plays a critical role in the day-to-day operations of a fast-paced Service & Supply Center. This position is highly customer-focused, serving as the primary point of contact for inbound calls, service requests, and walk-in customers. This role blends inside sales, customer service, and operational coordination, similar to a rental coordinator at a major equipment rental company. The ideal candidate thrives in a dynamic environment, enjoys interacting with customers, and can effectively prioritize and manage multiple service needs in real time. Key Responsibilities Serve as the first point of contact for incoming calls, emails, and walk-in customers Build relationships with customers , identify needs, and provide solutions in a timely manner Coordinate and dispatch service technicians based on urgency, location, and job requirements Prepare and process quotes, work orders, and invoices Issue and manage purchase orders (POs) with vendors and suppliers Support inside sales efforts by identifying opportunities to upsell services and products Assist with inventory management , including tracking stock levels and coordinating replenishment Ensure accurate entry of customer information, service details, and job documentation Work closely with technicians and management to ensure smooth job execution and customer satisfaction Maintain a clean and organized front office and service coordination area Qualifications Strong customer service and communication skills (phone and in-person) Previous experience in inside sales, dispatching, service coordination, or rental industry preferred Ability to multitask and prioritize in a fast-paced environment Comfortable working with computer systems, order entry, and invoicing platforms Working knowledge of Microsoft Office (Word, Excel, Outlook) Strong attention to detail and ability to stay organized under pressure Team-oriented mindset with a sense of urgency and accountability 2–3 years of experience in a service-based or industrial environment is a plus What Success Looks Like Customers receive quick, accurate responses and solutions Service calls are efficiently dispatched and completed Opportunities to grow sales are identified and acted on The operation runs smoothly with clear communication between customers, technicians, and the office
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Goodyear, Arizona, United States

Sprachkenntnisse

English

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