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Partner Solutions Engineer (NAMER & LATAM)Intercom • United States
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Partner Solutions Engineer (NAMER & LATAM)

Intercom
  • US
    United States
  • US
    United States
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Über

Partner Solutions Engineer (NAMER & LATAM)
Chicago, Illinois Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity?
As a Partner Solutions Engineer for Fin, you will be the technical evangelist and technical enablement lead for Fin's partner ecosystem. You will help GSIs, strategic solution and services partners, and technology partners become credible, self-sufficient advocates and operators of Fin. Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes. What will I be doing?
Evangelize Fin's AI-first customer service transformation story to partner executives, sellers, architects, and consultants. Support qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion. Enable partner-led POCs from the back end through architecture review, evaluation design, and risk guidance. Build reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials. Support technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback. Partner with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard. Remove noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests. What skills do I need?
Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes. Strong executive and practitioner-level communication. Ability to teach complex technical concepts clearly. Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement. Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners. Strong judgment on prioritization and when to scale vs. go bespoke. Ability to translate partner needs into high-signal Product and R&D feedback. Fluent in Spanish and/or Portuguese Bonus skills & attributes
Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems. Experience supporting strategic integrations, APIs, or marketplace partner motions. Experience with GSI or services partner enablement. Experience supporting partner-sourced or partner-influenced revenue motions. Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for employees, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the Greater Chicago Area is $190,800-$231,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
  • United States

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  • English
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