Internal Communications Coordinator - NonVolume

Job Title: Internal Communications Coordinator
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again! 

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1

As our Internal Communications Coordinator, you’ll be at the heart of how we engage and inform our Road Operations teams, including patrols, technicians, and Control Tower colleagues. You’ll help deliver clear, timely, and engaging communications that connect people to our strategy and support them in doing their jobs safely and confidently.

• Managing the internal communications mailbox and coordinating content with stakeholders
• Creating and maintaining targeted distribution lists
• Planning, writing, and publishing operational messages across platforms like SharePoint, Poppulo, Viva Engage
• Measuring communication effectiveness through analytics and feedback
• Supporting campaigns and events that bring our strategy to life, such as awards, conferences, and roadshows
• Collaborating with stakeholders to ensure messaging is relevant, inclusive, and impactful

• Experience in field-based, or operational environments
• Understanding of how to tailor messages for diverse audiences
• Passion for connecting people to purpose and strategy
• Strong copywriting and storytelling ability
• Experience engaging remote or frontline colleagues
• Confidence working with stakeholders across different levels
• Familiarity with tools like Outlook, Excel, Teams, SharePoint, Viva Engage, Poppulo, and Stream
• Proven experience in internal communications or content creation
• Organised, proactive, and adaptable with a creative mindset
• Comfortable working to deadlines in a fast-paced operational team

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus

Wünschenswerte Fähigkeiten

• Stakeholder Management
• Copywriting

• Oldbury, England, United Kingdom

Berufserfahrung

• Copywriter
• Content
• Marketing Project Manager

Sprachkenntnisse

• English