Business Operations Consultant, Funding Agreements

The Opportunity 

We’re looking to hire a Business Operations Consultant, Funding Agreements to be a member of our small funding agreements operations team. With an operational and entrepreneurial mindset, you’ll participate in driving enhancements to our administration system as we seek to grow the business for MassMutual. You’ll assist and drive the process for new business acquisition and inforce businesses.

The Team 

As part of the Funding Agreements team, you'll work strategically and tactically. In this small team, members collaborate to handle daily tasks and plan for future growth. You'll also interact with internal teams like systems, cash operations, and expenses, as well as external clients. As part of a small team, you will learn to stretch into roles you didn't expect. We are fast paced but also required to have 100% accuracy in what we deliver so agility and problem-solving skills are highly valued.

The Impact: 

As the Business Operations Consultant, Funding Agreements, your responsibilities will include but not be limited to the following:

• Drive general program level implementation of Funding Agreement operational development and acquisition of future business opportunities in a high speed and highly accurate atmosphere, including:
  • Partner to deliver 100% accurate new business processing
  • Problem solve with team members to find new and better ways to build capabilities. 
  • Analyze current operational capabilities and design for future operational efficiencies
  • Learn and understand Funding Agreement contracts – be able to interpret legal language and properly adjudicate customer request for deposits, withdraw requests, termination and other provisions. 
  • Work closely with systems teams to drive development, testing, business readiness and general implementation of Administration and downstream systems including our online customer portal.
• Communicate and problem solve with internal and external stakeholders, including, but not limited to: 
  • Contract holders:  Process cash flow activity, contract adjudication, and monthly statement processing
  • Treasury:  Collateral Management; Bank account reconciliations, wire maintenance and Relationship management with banks and collateral agent.
  • Corporate Finance:  Monthly/Quarterly close activities related to accounting and reporting of business results in the Company’s books and records and, ultimately, financial statements.
  • Corporate Actuarial:  Valuation and reserving for the underlying GIC obligations.
  • Investment Management:  Tracking and reporting of assets transferred
  • Legal and Compliance:  Contract amendments
  • MassMutual Technology:  All aspects of information technology support for the Funding Agreement Business. 
• Analyze data to provide business level metric reporting for the business
• Forecast, process and analyze business level expenses

The Minimum Qualifications 

• Bachelors degree OR a High School Diploma with 10+ years of experience working in funding operations
• 8+ years of experience in financial services operations
• 4+ years of experience partnering internal stakeholders and external clients

The Ideal Qualifications 

• Strong Finance skills with ability to understand Funding Agreement contract economics
• Ability to work independently and be part of designing a high-performance team
• Problem-Solving and collaborative mindset
• Strong organizational skills with attention to detail
• Strong written and verbal communication skills
• Strong customer service skills
• Drive innovation and change relating to servicing the customer and developing efficient day to day operations

What to Expect as Part of MassMutual and the Team 

• Regular meetings with the Funding Agreements Team 
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups 

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Wünschenswerte Fähigkeiten

• Customer Service
• Financial Analysis
• Operations Management
• Process Improvement
• Stakeholder Management

• Springfield, Missouri, United States

Berufserfahrung

• Business Analyst
• Business Intelligence
• Finance & Accounting

Sprachkenntnisse

• English