Sr. Coordinator, Individualized Care (Case Manager)Cardinal Health • Phoenix, Arizona, United States
Sr. Coordinator, Individualized Care (Case Manager)
Cardinal Health
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
Responsibilities
First point of contact on inbound calls and determines needs and handles accordingly
Creates and completes accurate applications for enrollment with a sense of urgency
Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
Resolves patient questions and any representative for the patient’s concerns regarding status of their request for assistance
Updates internal treatment plan statuses and external pharmacy treatment statuses
Maintains accurate and detailed notations for every interaction using the appropriate database for the inquiry
Self‑audit intake activities to ensure accuracy and efficiency for the program
Makes all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
Notifies patients, physicians, practitioners, and/or clinics of any financial responsibility of services provided as applicable
Assesses patient’s financial ability to afford therapy and provides hand‑on guidance to appropriate financial assistance
Follows through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
Tracks any payer/plan issues and reports any changes, updates, or trends to management
Searches insurance options and explains various programs to the patient while helping them to select the best coverage option for their situation
Handles all escalations based upon region and ensures proper communication of the resolution within required time frame agreed upon by the client
Serves as a liaison between client sales force and applicable party
Mediate situations in which parties are in disagreement and facilitates a positive outcome
Concurrently handles multiple outstanding issues and ensures all items are resolved in a timely manner to the satisfaction of all parties
Is responsible for reporting any payer issues by region with the appropriate team
As needed conducts research associated with issues regarding the payer, physician’s office, and pharmacy to resolve issues swiftly
Qualifications
Previous customer service experience is preferred
High School diploma or equivalent preferred
Patient Support Service experience, preferred
Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred
Knowledge of DME, MAC practices if preferred
Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
1‑2 years of Pharmacy and/or Medical Claims billing and Coding work experience
1‑2 years experience with Prior Authorization and Appeal submissions
Ability to work with high volume production teams with an emphasis on quality
Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook and preferred Excel capabilities
Previous medical experience is preferred
Adaptable and Flexible, preferred
Self‑Motivated and Dependable, preferred
Strong ability to problem solve, preferred
Bilingual is preferred
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In‑depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Training and Work Schedules:
Your new hire training will take place 8:00am‑5:00pm CST, mandatory attendance is required. This position is full‑time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday‑Friday, 8:00am‑5:00pm CST.
Remote Details:
You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following: Maintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second); Upload speed of 5Mbps; Ping Rate Maximum of 30ms; Hardwired to the router; Surge protector with Network Line Protection for CAH issued equipment.
Anticipated hourly range:
$21.40 per hour – $30.60 per hour
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401(k) savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSA)
Short‑ and long‑term disability coverage
Work‑Life resources
Paid parental leave
Healthy lifestyle programs
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Sprachkenntnisse
- English
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