Concierge Advisor
Marchay
- New York, New York, United States
- New York, New York, United States
Über
Role Description As a Concierge Advisor at Marchay, you will play a pivotal role in delivering exceptional, personalized service to our members by assisting with travel arrangements, lifestyle requests, and bespoke experiences. You will work closely with members to understand their preferences and needs, coordinate with service providers, and ensure flawless execution of each detail. This position demands a proactive, detail-oriented, and customer-focused approach to maintain the high standards Marchay is known for.
Responsibilities
Provide outstanding concierge service by managing and fulfilling diverse member requests promptly and accurately.
Coordinate travel bookings including accommodations, transfers, dining reservations, and activities in line with member preferences.
Research and recommend unique, luxury experiences tailored to individual member interests.
Build and maintain strong relationships with luxury hotels, transportation providers, and local partners globally.
Communicate proactively with members to provide updates and ensure satisfaction throughout their travel experience.
Collaborate with internal teams to streamline service delivery and enhance the overall member experience.
Requirements
Minimum 2 years of experience in concierge services, luxury travel planning, or hospitality.
Exceptional communication and interpersonal skills with a genuine passion for delivering outstanding customer service.
Strong organizational skills with the ability to manage multiple requests simultaneously and work under pressure.
Knowledge of luxury travel products, destinations, and lifestyle experiences is highly preferred.
Familiarity with CRM systems and booking platforms is a plus.
Flexible and adaptable with a proactive problem-solving mindset.
Based in North America and willing to work Eastern Time Zone hours.
Why Join Marchay?
Competitive Compensation: Annual salary with a performance-based, discretionary bonus
Comprehensive Benefits: Fully covered medical, dental, and vision insurance
401(k) Plan: Access to our retirement savings program
Generous Time Off: Ample PTO plus company holidays to recharge and reset
Career Growth: Opportunity to develop toward a senior service role, with increasing ownership and strategic decision-making over time.
Flexibility: Remote work environment with the ability to manage your schedule effectively
Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.