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Guest Experience Reservationist
Zocha Group
- New York, New York, United States
- New York, New York, United States
Über
restaurant experience
to join our
Guest Relations team
in a remote role. You will assist guests via phone, text, and email, managing reservations for a range of top‑tier restaurants and hospitality venues.
The ideal candidate will be
proactive, professional, and guest‑focused , with a warm yet polished communication style. Prior experience in restaurant environments is required, and familiarity with platforms like
OpenTable, Resy, SevenRooms, or Tock
is a strong plus.
Key Responsibilities
Answer incoming calls professionally and efficiently
Make and modify online reservations using industry platforms (e.g., OpenTable, SevenRooms, Resy, Tock)
Respond to guest inquiries via phone, email, text, and online messaging
Build and update guest CRM profiles to enhance personalization and service continuity
Provide knowledgeable recommendations based on venue details, policies, and availability
Communicate directly with venue management to coordinate guest requests and special accommodations
Ensure accurate logging of guest interactions and follow company protocols
Qualifications & Skills
Strong multitasking skills and ability to work efficiently in a fast‑paced environment
Tech‑savvy with proficiency in reservation systems (OpenTable, Tripleseat, SevenRooms, Resy, Tock) and communication tools (such as Slack)
Excellent written and verbal communication skills with a customer‑first approach
Availability to work flexible hours, including evenings, weekends, and holidays as needed
This is a
remote position
with opportunities for growth. Evenings and weekend availability is
required . If you have a passion for hospitality and guest relations, apply today with your resume highlighting relevant experience!
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Sprachkenntnisse
- English
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