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Customer Portfolio Manager
GE Vernova
- New York, New York, United States
- New York, New York, United States
Über
Job Description As the Satisfaction Leader, you will:
Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to One Field Services
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Organize pre-outage, post-outage and outage milestone meetings
Be responsible for all customer invoicing/credit memo processing
Be responsible for On-Site Repairs, Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
Be responsible for selling all flow-type services including Parts, One Field Services, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups
Qualifications / Requirements
Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management
Desired Characteristics
Bachelor’s Degree preferably in a technical / engineering degree i.e..Mechanical, Electrical
Experience planning and executing outages.
Strong quality background with Black Belt certification
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong oral and written communication skills
Strong interpersonal skills
Eligibility Requirements
Willingness and ability to travel 50% of the time
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Benefits
Relocation Assistance Provided: Yes
Medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
Bonus eligibility: discretionary annual bonus.
Geographic differential of 110%, 120% or 130% of salary in certain areas (for U.S. based position).
Salary range: $119,600.00 – $199,400.00 (may be influenced by experience, education, skill set).
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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