Customer Success Manager
Pear Commerce
- New York, New York, United States
- New York, New York, United States
Über
The Team We hire the best and take good care of them. We want you to grow here and believe that hiring and keeping world-class talent is a true competitive advantage. To clarify, our team is not a family; it’s a group of talented and kind individuals working tirelessly (but not on weekends or evenings) to improve Pear daily.
Pear is a venture-backed startup, and to succeed, you must be comfortable with:
Alignment to act autonomously.
Building and doing things quickly.
A curiosity to ask why and learn.
Being a humble, hungry, and smart team player.
Celebrating diversity.
Working hard but knowing when to turn off.
Embracing messiness and change.
The Role We are looking for a Customer Success Manager (CSM) to join our team. As a CSM, you will serve as a quarterback and trusted advisor for mid‑market and emerging customers. You will own customer relationships and orchestrate successful outcomes, with accountability for renewal and upsell quotas. Your responsibilities will include aligning with executive stakeholders, managing escalations, and actively identifying opportunities to expand customer relationships.
Responsibilities
Stakeholder Engagement and Alignment:
Build and nurture strong partnerships with customer stakeholders, especially executive decision‑makers.
Customer Success:
Guide customers towards their desired outcomes and align our solutions with their needs.
Ownership of Renewals and Expansion:
Manage discovery, value articulation, negotiation, and close processes for renewals and upsells.
Risk Mitigation:
Identify and address risks, ensuring customers realize value from our solutions.
Scaled Customer Success:
Design scalable customer success motions for high‑volume business.
Technical & Data Fluency:
Utilize data signals and tooling to prioritize work and guide decisions.
Requirements
3+ years of customer success, account management, or related experience, preferably in early‑stage enterprise SaaS.
Proven track record of achieving renewal and upsell quotas.
Strong executive presence and communication skills.
Experience in risk mitigation and escalation management.
Strategic mindset with holistic thinking abilities.
Strong technical curiosity and ability to learn new tools quickly.
Experience with automation and lifecycle programs for customer engagement.
Compensation The base compensation range for this role is $75,000 – $100,000, based on geography, experience, and skillset. Additionally, this role offers a 20% commission on top of base salary for candidates who meet OTE.
100% of health premiums paid for you and your dependents.
Fully remote work with bi‑yearly on‑sites.
401(k) plan.
$250/month co‑working space stipend.
$250 one‑time home office stipend.
20 company holidays and unlimited PTO.
Reports to
VP of Customer Success
Location
Remote
Candidates must be authorized to work in the United States and be U.S.-based. Pear Commerce is committed to creating a diverse environment and is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.