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Intake Specialist
TopDog Law LLC
- New York, New York, United States
- New York, New York, United States
Über
Join a rapidly growing national firm at a formative stage
Make a visible, measurable impact on a rapidly growing business
Grow your skills, responsibility, and influence as the firm scales
Work alongside high-caliber, mission-driven teammates who care deeply about doing great work
We are looking for people who don’t just want a job, they want purpose and impact.
What You’ll Do In this role, you will be responsible for:
Managing incoming calls and digital leads from existing and new potential clients
Listening attentively to caller concerns and gathering relevant information about their potential or existing case
Screening incoming potential client phone calls to ensure the potential case falls within the firm's qualifying criteria while helping the caller feel heard and understood
Collecting and documenting essential information from clients, such as personal details, contact information, case types, or any other relevant data specific to the client’s needs. Accurate data entry and organization are crucial in this role
Adhering to quality standards established by the organization
Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks
How This Role Drives the Business The rapidly growing lead generation law practice is seeking a full‑time dedicated and detail‑oriented Legal Intake Specialist to serve as the first point of contact for individuals seeking legal assistance, providing empathetic support through the screening process.
If you have prior legal intake or customer service experience in a call center environment, great communication skills, and a passion for helping others, this role is a fit. Availability for the following shifts is required: the call center is open 7 days a week from 7 a.m. to midnight. Candidates must be available to work 40 hours a week with two days off each week, with the schedule posted two weeks in advance.
This role is critical to our success because it:
Directly impacts clients, revenue, case outcomes, and team efficiency
Supports speed, quality, and consistency as we scale
Helps protect and elevate the TopDog Law brand and client experience
Strengthens the foundation needed to grow responsibly and sustainably
What Success Looks Like Within your first 6–12 months, success in this role looks like:
Consistently delivering on commitments with minimal oversight
Proactively identifying issues and proposing solutions
Elevating the bar for quality, clarity, and follow‑through in your work
Being viewed as a reliable, trusted partner by teammates and leaders
Contributing positively to team energy, morale, and momentum
Qualifications Required:
Previous experience in a legal intake call center or customer service call center
Background in the personal injury legal industry preferred
High school diploma or equivalent required; Bachelor’s degree preferred
Firm knowledge of spreadsheets and data management, as well as computer skills
Previous experience with CRM and case management software desired; Salesforce preferred
Outstanding communication skills (both written and verbal) and sense of empathy
Excellent organization and time‑management abilities
Ability to problem‑solve or manage a challenging caller while on the phone
Strong written and verbal communication skills
Ability to think critically, prioritize effectively, and execute with speed
Excellent attendance and punctuality for every shift
Nice to Have:
Experience in a fast‑growing or high‑volume environment
Comfort with ambiguity and evolving systems
Experience in legal, professional services, or client‑centric organizations
Physical Requirements The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully.
Ability to sit for extended periods while working on a personal computer
Sensory abilities, including eyesight, hearing, and dexterity, are required for this role
Pay The pay range for this role is 21 - 23 USD per hour (Remote (United States)).
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Sprachkenntnisse
- English
Hinweis für Nutzer
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