Community Support Specialist PartTimeFramework Ventures • New York, New York, United States
Community Support Specialist PartTime
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
About the Role We’re seeking someone passionate about Web3, keen to support creators, and eager to learn everything about Zora. You will engage directly with our community, helping to educate them on navigating the platform, answering questions, and contributing to the growth of our vibrant community.
Expected Commitment Time Commitment: 20 hours per week, including at least one day on weekends. Time Zone: Core coverage needed in GMT hours (Western / Central Europe).
What You’ll Do
Triage and prioritize support requests from various sources (social DMs, Front, X, Farcaster, etc.)
Collaborate with teammates across time zones to provide round‑the‑clock coverage
Help reduce response times across our key support channels
Create tickets in Linear for the Product and Engineering teams to track bug fixes and product changes
Perform appropriate content moderation actions across our platforms
What We’re Looking For
Strong understanding of Ethereum, block explorers, tokens, and market mechanics
Experience in customer support or community management
Collaborative, empathetic, and detail‑oriented approach to problem solving
Strong writing skills and adept communication skills
Ability to work autonomously in a remote‑first environment
Familiarity with tokens, DEXs, and crypto on both L1s and L2s
An interest in web3 news and culture, especially on Farcaster or X
Hands‑on experience trading, posting, or using Zora (or similar token/market platforms)
Experience in community moderation or engagement
Pay Range US hourly pay range: $25/hr – $30/hr USD.
Why Join Us
Remote‑First Culture: work from anywhere in the world
Competitive Compensation: salary, pre‑IPO stock options, token compensation, and additional financial incentives
Comprehensive Benefits: robust healthcare options, including fully covered medical, dental, and vision; retirement contributions up to 4% employer match on 401(k) contributions; health & wellness services; unlimited time off
Home Office Reimbursement: cover home office items, monthly internet, and phone
Ease of Life Reimbursement: cover Uber, childcare, meal delivery, etc.
Career Development: mentorship, training, and growth opportunities
Inclusive Environment: culture dedicated to diversity, equity, inclusion, and belonging
Our Location Zora is remote‑first and international. Headquarters are online and we have employees across the world, including Los Angeles, New York, San Francisco, Sydney, Berlin, Lisbon, and Vancouver.
Equal Opportunity Employer Zora is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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