Customer Success ManagerALICE Technologies Inc. • New York, New York, United States
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Customer Success Manager
ALICE Technologies Inc.
- New York, New York, United States
- New York, New York, United States
Über
As a Customer Success Manager, you will play a pivotal role in deploying our solutions for clients, ensuring projects are executed with precision and professionalism. This role is ideal for candidates with a construction background who possess the expertise to navigate complex client environments and communicate effectively across all levels of an organization. You will interface with construction professionals including executives, consultants, project managers, schedulers, superintendents, project engineers, and BIM/VDC resources from the world’s largest construction and engineering firms, as well as owners and developers. This is a high-profile role that is critical to the growth of our customer base and company. As a Customer Success Manager you will develop a unique industry expertise as you work alongside our clients and learn to build a wide range of projects. We are looking for people who are passionate about innovating and want to help transform the way the world builds to reduce cost and waste on projects. If you enjoy flexing the mental muscle to define a new product category and have the experience to be an early-stage customer success professional who believes in making people\'s lives better with software, we would love to meet you. Your Responsibilities
Maintain strong relationships with customer stakeholders, acting as a trusted advisor to drive ALICE adoption and long-term success. Identify and manage upsell and expansion opportunities based for ALICE within your assigned customer base. Craft value and business justification narratives in partnership with customers - ensuring positive user sentiment and account renewal. Train and onboard client teams, tailoring sessions to their specific workflows and requirements. Provide expert-level guidance and support, troubleshooting challenges and offering actionable insights to maximize client outcomes. Act as the voice of the customer, capturing feedback, identifying pain points, and sharing insights to influence product roadmap. Required Skills and Qualifications
Bachelor’s degree in a relevant field (e.g., engineering, construction management, or a related discipline). 2+ years of experience in implementation, project management, or consulting roles, within the construction industry. Strong knowledge of construction project lifecycles, with the ability to communicate complex concepts to non-technical stakeholders. Exceptional communication and presentation skills, with a professional and polished demeanor. Experience with project scheduling tools (e.g., Primavera P6, Microsoft Project, or similar). Proven problem-solving skills and an analytical mindset to address project challenges. Ability to travel domestically and internationally (up to 25%) as required. Why Work at ALICE?
We’re a small, well-funded team and as such, you will have an outsized impact on our company, our product, and our future We are growing quickly, which means there is plenty of opportunity for your professional and personal growth - and we are here to support you in that growth We’re building a truly innovative and category-defining product in one of the world’s largest and most important industries Health Insurance Generous vacation policy We believe in sharing our success in the form of equity which is part of the compensation for all employees
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Sprachkenntnisse
- English
Hinweis für Nutzer
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