Client Success Manager - Remote - Full TimeMDCanHelp • New York, New York, United States
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Client Success Manager - Remote - Full Time
MDCanHelp
- New York, New York, United States
- New York, New York, United States
Über
Client Success Manager Why This Role Matters At MD Can Help, we’re scaling rapidly—and with 40–50+ new clients joining each month, we need a warm, strategic operator to own the onboarding experience, ensure clients are successful throughout their program, and guide them into additional coaching opportunities where applicable.
Mission Be the compassionate, organized advisor who makes clients feel like joining MD Can Help was the best decision of their lives—and that they never want to leave. You’ll lead onboarding calls, check in regularly to ensure clients are getting everything they set out to achieve, and help them seamlessly continue into additional programs.
What You’ll Own
Run 10–20 live onboarding calls/week (noon–8pm ET)
Recommend and book upsells and continuation programs
Drive referrals by building deep trust with clients
Relay feedback from clients to MD Can Help leadership to continually improve the program
Match clients with the right coach and track client data in Close
Conduct regular check‑ins to ensure clients are engaged and on track
Celebrate wins internally and with clients
Oversee client offboarding and welcome packages
Who You Are
High‑EQ communicator
who connects especially well with female physicians and builds trust quickly
Experienced in sales
and comfortable with relationship‑based selling—you can guide clients toward additional offerings naturally and confidently
Detail‑oriented, structured, and obsessed with elevating the client experience
Customer‑facing experience required; healthcare background is a plus
Available from noon–8pm ET Tuesday–Sunday
Compensation
Base salary:
$2,000/month
Performance bonuses
tied to referrals, upsells, and client engagement
On‑target earnings:
$3,000–$5,000/month to start, with growth potential
The Road Ahead This is a growth role with leadership upside. Over time, you’ll help lead hiring, onboarding, and performance tracking for future CSMs. If you want to deliver a world‑class client experience and play a direct role in transforming the lives of physicians, we’d love to hear from you.
To apply, please reply with your relevant experience (ideally in healthcare).
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Sprachkenntnisse
- English
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