Client Concierge

Divorce with a Plan

New York, New York, United States

New York, New York, United States

Über

Client Concierge | Divorce With A Plan (Remote/Flexible) Make a Real Difference. Every client deserves to feel heard, supported, and confident. As the Client Concierge, you’ll own the client experience from day one, building trust, reducing stress, and keeping clients aligned with their goals.
About Us: Divorce With A Plan is a modern family law firm helping clients navigate divorce and child custody matters with clarity, purpose, and long‑term focus. We empower clients to make informed decisions during some of the most personal and stressful times of their lives, keeping their goals and their family’s future front and center.
The Role As the Client Concierge, you are the heart of the client experience. You will guide clients from onboarding to case closure, ensuring they feel supported, informed, and confident every step of the way. This is a non‑legal role, but strategically critical—your work directly impacts client satisfaction, retention, and engagement.
Who You Are • Calm, empathetic, and emotionally intelligent under pressure • Skilled listener who asks thoughtful, purposeful questions • Confident setting boundaries while keeping clients supported • Highly organized and able to manage multiple client relationships • Able to explain complex processes clearly and reassuringly • Motivated to drive client satisfaction and long‑term engagement
Responsibilities
Serve as the primary non‑legal contact for clients, answering questions and guiding them through the process
Conduct milestone check‑ins and value alignment conversations
Track client progress, deadlines, and communications in our case management system
Identify and resolve client concerns, escalating only when necessaryCollaborate with attorneys, paralegals, marketing, and client success teams
Help clients see the value of our services, fostering retention, engagement, and referrals
Qualifications
2+ years in client service, account management, or client success (law firm experience a plus)
Bachelor’s degree preferred (communications, business, legal studies, or similar)
Excellent verbal and written communication skills
Experience with CRM or case management systems (Clio Manage preferred)
Experience with Google Workspace
Ability to handle sensitive, high‑stress client interactions professionally
Compensation $26.44 - $28.85 hourly
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New York, New York, United States

Sprachkenntnisse

English

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