Dieses Stellenangebot ist nicht mehr verfügbar
Customer Support Specialist
Orange Logic
- New York, New York, United States
- New York, New York, United States
Über
You Role at Orange Logic
Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization.
Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed.
Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions.
Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows.
Partner with clients to translate business needs into technical workflows, offering best-practice recommendations.
Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions.
Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback.
Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences.
Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases.
Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.
Ideal Qualifications
Bachelor’s Degree or equivalent experience in a technical or client-facing role.
2+ years in technical support, customer success, or implementation for enterprise software or SaaS platforms.
Excellent problem-solving skills with a customer-first mindset.
Clear and confident verbal and written communication skills; able to convey complex ideas simply.
Proficiency with tools such as G-Suite, ticketing platforms (e.g., Zendesk, Freshdesk), or CRM systems.
Experience managing and prioritizing multiple client issues in a fast-paced, high-touch support environment.
Comfortable with technical concepts and eager to learn new systems, APIs, and configurations.
Strong interpersonal skills and empathy when handling challenging client interactions.
Familiarity with Digital Asset Management (DAM) systems or enterprise content tools. (preferred, not required)
Perks of joining the team
Competitive compensation
Life & Disability Insurance
401(k) & Roth with 4% employer match (fully vested)
20 Days PTO
8 Weeks Parental Leave
8 Company Holidays
Compensation The target compensation for this position is $70,000 - 85,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
How to get started If you're excited by meaningful challenges and want to build something that matters, we encourage you to apply!
Note Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.
By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal.
Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
We respect your privacy. Learn more about how we handle applicant data in our Global Career Privacy Notice.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.