Operations Specialist
Pavago
- New York, New York, United States
- New York, New York, United States
Über
This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce.
Responsibilities Shift Fulfillment & Coordination
Own and manage the end-to-end shift fulfillment process.
Respond quickly to incoming client shift requests and ensure timely coverage.
Assign professionals to shifts and confirm availability and attendance.
Workforce Onboarding & Management
Onboard and activate professionals on the HireApp platform.
Maintain consistent communication to build engagement and long-term reliability.
Live Operations & Issue Resolution
Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows.
Handle last-minute changes, cancellations, and emergencies by securing replacements.
Communicate with on-site managers to resolve operational issues in real time.
Systems & Process Improvement
Keep internal systems, trackers, and documentation accurate and up to date.
Identify recurring issues and recommend workflow improvements to enhance efficiency.
What Makes You a Perfect Fit
Highly organized and comfortable managing multiple live priorities.
Proactive and ownership-driven — you act before issues escalated.
Calm under pressure and effective in fast-changing environments.
Strong communicator who can coordinate confidently with clients and workers.
Solutions-oriented mindset with a focus on operational excellence.
Required Experience & Skills
2+ years of experience in operations, staffing, or workforce coordination roles.
Fluency in English (spoken and written) with a neutral or modest accent.
Strong communication and stakeholder management skills.
Exceptional organizational and time-management abilities.
Proficiency using digital platforms, internal systems, and operational tools.
Reliable computer setup and stable internet connection.
Ideal Experience & Skills
Experience working in staffing platforms, marketplaces, or high-growth startups.
Background in shift-based or on-demand workforce environments.
Experience monitoring attendance, clock-ins, and operational KPIs.
Ability to suggest and implement process improvements.
What Does a Typical Day Look Like? An Operations Specialist’s day is focused on keeping live operations running smoothly. You will:
Review new shift requests and ensure coverage is secured.
Communicate with professionals to confirm assignments and attendance.
Monitor live shifts and follow up on late arrivals or no-shows.
Resolve last-minute changes and coordinate replacements when needed.
Stay in close contact with clients and on-site managers.
Update internal systems and document outcomes.
Identify inefficiencies and suggest operational improvements.
In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported.
Key Metrics for Success (KPIs)
Shift fill rate and time-to-fill
Attendance and no-show reduction
Response time to client requestsAccuracy and completeness of system documentation
Resolution time for operational issues
Client satisfaction and workforce reliability
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.