Über
Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system. §
In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner. §
Follows up sales leads whenever required or assigned by the Sales Managers/ Executives. §
Prepares, compiles and distributes the weekly/ monthly reports in a timely manner. §
Ensures the activities/events logbook is being accurately maintained. §
Assists in the compilation of Market Surveys and Competitor Researches report. §
Assists in the distributions of relevant hotel information to clients when required. §
Assists/participates in sales blitz. §
Maintains good relationship with the established clientele and provides all necessary assistance when required. §
Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met. §
Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. §
Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives. §
Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §
Maintains a detailed knowledge of hotel facilities, features and services. Financial §
Achieves the monthly and annual personal target contributing to the Sales revenue. §
Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing §
Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. §
Be aware of community, business, political and social factors that may affect the hotel’s financial performance. Personnel §
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Administration §
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. §
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. §
Establishes an efficient trace File to ensure that all business booked is properly tracked. § Assists in consolidating and preparing Sales report.
Sprachkenntnisse
- English
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