Patient Ambassador

The Patient Ambassador is a results-driven, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and enhancing overall patient satisfaction. This position blends exceptional customer service with consultative sales, guiding patients to understand and commit to recommended dental care while supporting office production goals.

Deliver a high-energy, welcoming experience that builds trust and encourages patient loyalty

Present and explain treatment plans in a clear, confident, and persuasive manner

Drive case acceptance by addressing patient concerns, overcoming objections, and emphasizing value

Educate patients on the importance of dental health and available treatment options

Discuss financial arrangements, insurance benefits, and payment plans to close treatment acceptance

Follow up with unscheduled or pending treatment patients to convert opportunities into booked appointments

Track and meet individual and team production and conversion goals

Identify opportunities to upsell additional services (cosmetic, preventative, or specialty treatments)

Maintain consistent communication with providers to align on patient needs and sales strategies

Ensure a seamless patient journey from consultation to treatment completion

High school diploma or equivalent (college coursework preferred)

13+ years of experience in sales, customer service, or dental/medical front office

Proven track record in meeting or exceeding sales or conversion targets

Experience discussing pricing, financing, or high-value services preferred

Familiarity with dental terminology and insurance is a plus

Strong consultative sales and closing skills

Confidence in discussing finances and handling objections

Excellent communication and persuasion abilities

Goal-oriented with a competitive, results-driven mindset

Ability to build rapport quickly and earn patient trust

Strong follow-up and organizational skills

Resilience and adaptability in a fast-paced environment

Case acceptance rate

Treatment plan conversion rate

Daily/weekly production goals

Patient retention and reactivation rates

Revenue generated from unscheduled treatment follow-ups

Fast-paced, high-volume dental office

Performance-driven environment with measurable goals

Flexible hours, including evenings and weekends

Base pay + performance-based bonuses/commission

Health, dental, and vision insurance

Paid time off

Career advancement opportunities