Technical Customer Service Advisor

ArtiCAD Ltd

Watford, England, United Kingdom

Watford, England, United Kingdom

Über

At *ArtiCAD (part of the SHD Group)*, we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for *kitchens, bedrooms, and bathrooms* empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home.
We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.
*The Role: Customer Success Specialist*
You’ll join our *Customer Success Team*, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering personalised software training, you’ll help ensure every customer gets the very best from our technology.
*No software experience? No problem!* We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.
*What You'll Be Doing*
* Process inbound enquiries from customers and suppliers via telephone and email
* Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
* Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
* Resolving 2nd line tickets when up-skilled
* Conduct 1:1 online training on our software with customers
* Perform sales and office administration, update customer records, and confirm training bookings
* Daily use of our ArtiCAD design software
* Meet and greet visitors as required
* Contact customers periodically to assess satisfaction and process any queries
* Assist your Manager in evaluating and improving ArtiCAD’s Customer Success activities and processes
*What We're Looking For*
* A confident and friendly communicator (verbal, written, and online)
* Previous experience in *customer service* (desirable)
* Passion for *tech*, design, or the *KBB (kitchen, bedroom, bathroom)* industry
* Ability to thrive in a *fast-paced, team-oriented* environment
* Strong academic background (A-level or equivalent)
* *Ambitious, adaptable, and eager to learn*
*What It’s Like to Work at ArtiCAD*
* We’re *collaborative and inclusive* – you’ll always feel part of the team
* We care about community, regularly supporting *charity initiatives* and *work experience schemes*
* We champion *innovation and bold ideas* – your voice matters here
* We're committed to delivering an *exceptional customer journey*
* We encourage every team member to strive for their *best self*
Job Type: Full-time
Pay: £19,000.00-£23,300.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* On-site parking
* Private dental insurance
* Private medical insurance
* Store discount
* Work from home
Ability to commute/relocate:
* Watford WD18: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (required)
Experience:
* Customer Service: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Watford WD18

Watford, England, United Kingdom

Sprachkenntnisse

English

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