Inside Sales Specialist

Provide sales efforts to incoming calls through the call center and with provided leads on an outbound call basis. Partner with Sales team to coordinate new business development and services for clients.

Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience

Understanding customers' needs and identifying sales opportunities

Develops new leads by utilizing all available resources, including referrals, web and other electronic media

Provide accurate information about products and services to the customer

Review, monitor, and follow up on any assigned accounts as appropriate

Protect customer information by keeping all information confidential

Accurately document all calls and account information

Daily monitoring of all emails and requests for new business and services as it relates to our inbound call center and assigned SEO Programs if so directed

Professionally represent the company with professionally prepared email, reports, phone responses, and coordination

Research customers and SEO requests and propose appropriate products and services while consistently maintaining the integrity of the brand through professional interactions

Develop relationships by anticipating needs and providing solutions and guidance in relation to business opportunities

Participate in ongoing training courses/programs, networking events, and regional conferences to stay atop industry trends and the most up to date information

Achieve assigned performance goals and objectives as set by management to grow parts business

Perform other assignments and duties as directed by supervisor

2 years of Customer Service and/or Retail Sales experience

1 year of call center experience highly preferred

6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications

Strong proficiency with Microsoft Word, Excel, Outlook, Power Point

Strong problem solving, follow up, organization and coordination skills

Strong communication and analytical skills

Proficiency in English / Spanish is a plus

Solid organization skills

Data entry, keyboard skills and use of a 10-key calculator are required

Able to adapt as the external environment and organization evolves

Ability to work in a fast-paced environment in a self-motivating environment

Ability to multi-task, prioritize and manage time effectively

Excellent follow-through and attention to detail

Strong verbal and written communication skills

Comfortable interacting with customers daily

Collaborate with others effectively encouraging team support

Frequent sitting, standing, and/or walking

Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment

High School or equivalent required

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