IT Business Relationship Manager

Maximus

Springfield, Missouri, United States

Springfield, Missouri, United States

Über

About the Role Maximus is currently seeking an IT Business Relationship Manager (BRM). The BRM serves as a strategic partner between business units and IT, ensuring technology investments are directly aligned to organizational priorities and measurable business outcomes. The role goes beyond traditional demand management by proactively shaping opportunities, advising senior leaders, and translating business strategy into a clear, actionable technology roadmap. The BRM is expected to build trusted partnerships, anticipate needs, and drive value through a deep understanding of both the business domain and enterprise technology capabilities.
Key Responsibilities
Partner closely with executive stakeholders to influence prioritization, optimize the portfolio of initiatives, and ensure delivery efforts are aligned with agreed‑upon outcomes.
Facilitate structured engagement through governance forums, lead demand intake and shaping processes, and provide data‑driven insights to support decision‑making.
Lead projects and ensure proper approvals are gained by participating in key routines such as ACR completion, AERB, CCB and CCN reviews.
Serve as liaison between operations and IT to document needs and wish‑list items related to top initiatives.
Partner with vendor and internal technical teams to gain estimates and establish timing expectations for projects and tasks specific to system enhancements.
Provide technical support as needed based on hot topics and customer feedback.
Lead discussions, gain operational buy‑in and launch initiatives to ensure continuous improvements and enhanced customer experiences for channels.
Engage with business stakeholders to understand priorities, needs, and emerging issues.
Capture, track, and communicate demand, requests, and feedback between business and IT teams.
Coordinate with delivery, PMO, and Service teams to monitor project status and ensure alignment.
Manage and escalation of risks, issues, and service concerns to appropriate channels.
Provide regular status updates, summaries, and insights to stakeholders.
Facilitate meetings, discussions, and follow‑ups to drive progress and clarity.
Support shaping business needs into clear, actionable requests or requirements.
Ensure stakeholders are informed of key initiatives, impacts, and changes affecting the business.
Identify opportunities to improve processes, reduce friction, and enhance engagement.
Act as a consistent point of focus to maintain alignment, transparency, and trust across teams.
Minimum Requirements - Bachelor's Degree or equivalent experience
- 7+ Years of experience working across business and IT to support demand, communication, and delivery alignment.
Required Skills and Education
Bachelor’s degree in a relevant field or equivalent experience required. Additional experience will be considered in lieu of formal education.
7 years of experience working across business and IT to support demand, communication, and delivery alignment.
Must be a US Citizen based on customer requirements.
Demonstrated experience in IT business relationship management or a closely related role.
Proven ability to act as a strategic partner between IT teams and business stakeholders.
Experience partnering with IT to deliver measurable business value.
Strong background in process improvement and optimization initiatives.
Preferred Skills and Qualifications
Strategic partnership with VP/C‑suite stakeholders.
Aligning IT initiatives to business outcomes and strategy.
Managing demand intake, prioritization, and portfolio governance.
Experience with Agile/SAFe and product/value stream delivery models.
Driving and facilitating QBRs or executive governance forums.
Supporting financial planning, business cases, and ROI analysis.
Strong executive communication and storytelling.
Leading or supporting organizational change management (OCM).
Using data and KPIs to drive decisions and value tracking.
Navigating complex, matrixed organizations without direct authority.
Certifications in Business Relationship Management (e.g., BRMP, CBRM, or MBRM), Prosci Change Practitioner, PMI PMP, SAFe Agile or above.
Location This is a remote position.
Salary Minimum Salary: $98,000
Maximum Salary: $130,000
Equal Opportunity Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
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Springfield, Missouri, United States

Sprachkenntnisse

English

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