Über
Location: Remote
Overview As an Outbound Call Specialist at Umbrella BPO, you will engage with warm leads through outbound calls. You will be responsible for asking qualifying questions to assess their needs and interests, ensuring a smooth handoff to our sales team.
Excellent English speaking and phone skills are required.
Key Responsibilities
Lead Qualification:
Conduct outbound calls to warm leads.
Qualify leads by understanding their needs and determining their potential fit with our services.
Ask qualifying questions to identify potential fit.
Hand off qualified leads to the sales team for further engagement.
Maintain accurate records of interactions and feedback.
Manage leads through the sales pipeline by setting appointments and tracking progress towards meeting sales goals.
Use CRM software to maintain accurate records of all interactions and activities.
Work closely with the sales team and leadership to develop strategies for reaching sales targets.
Reporting:
Provide regular reports on sales activities and results to management.
Analyze performance metrics to identify areas for improvement.
Qualifications
Professional English fluency
Minimum 2-3 years of experience in sales or customer service
Proficiency in customer relationship management (CRM) software
Strong verbal and written communication skills
Ability to build and maintain relationships with potential clients
Knowledge of sales techniques and strategies
Strong problem-solving and negotiation skills
Time management and organizational skills
Ability to work independently and as part of a team
Flexibility and adaptability to change
Bachelor’s Degree (Nice to have)
What We Provide
Full-time (40 hours a week)
Location: Remote
Competitive salary compensation based on experience
Training and growth opportunities provided by Umbrella BPO and outside entities
Ability to grow your career and determine your next move at Umbrella BPO
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Sprachkenntnisse
- English
Hinweis für Nutzer
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