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Requirements: 2-3 years of practical experience with Salesforce Sales Cloud and demonstrable development skills Salesforce Platform Developer I certification (or willingness to obtain within 90 days) Salesforce Administrator certification Strong skills in Apex, SOQL, and SOSL Experience in creating Lightning Web Components or Aura Components Proven background with REST/SOAP API integrations Familiarity with declarative tools such as Flows, Process Builder, and Workflow Rules Understanding of Salesforces security framework, including profiles, permission sets, and sharing rules Experience with deployment tools such as Change Sets, VS Code, and Git Background in telecommunications or service provider industry is a plus Familiarity with Field Service Lightning and customer portals is preferred Knowledge of integration middleware like Airtable, Workato, or Zapier is advantageous Experience with data migration tools like Data Loader and Import Wizard is beneficial Understanding of customer experience or operations automation is a plus
Responsibilities: Design and create custom Apex classes, triggers, and Lightning Web Components tailored to telecommunications-specific business workflows Establish and maintain connections between Salesforce and external systems, including our Vision platform and customer portals Configure Sales Cloud functionalities such as lead management, opportunity tracking, and forecasting Set up and oversee functions for trouble ticketing and user self-service portals Develop REST/SOAP API integrations for real-time data synchronization with network systems Create custom objects and intricate data models for managing circuit inventory and service orders Implement automation solutions using Process Builder, Flows, and tailored code to optimize RFQ processes and vendor management Enhance customer-facing portals for managing service requests, billing, and accounts Manage user setups, profiles, permissions, and security settings for all teams Configure workflows, validation rules, and approval processes to support sales, operations, and customer service Create and upkeep objects, fields, page layouts, record types, custom reports, and dashboards for executive reporting on sales and customer experience metrics Develop operational KPIs to monitor customer experience initiatives like Net Promoter Score (NPS) Create and manage user accounts, profiles, permission sets, and sharing rules Support data quality efforts through validation rules, including deduplication and regular data audits Manage system releases, sandbox environments, and deployment using change sets or version control Provide tier-2 technical support for complex user issues and system troubleshooting Analyze data and provide insights to inform business decisions Act as the main point of contact for Salesforce user inquiries and problems Conduct training sessions for new and existing users Create and maintain documentation such as user guides and training materials Troubleshoot user issues and ensure swift resolutions Collect and prioritize user feedback for system enhancements Support change management initiatives for new features and processes Train users on report creation and dashboard utilization
Technologies: Airtable Apex API Cloud Git Support Lightning Web Components Network REST SOAP Salesforce Security Swift VS Code Web Zapier DevOps JavaScript Marketing
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At IRIS Networks, we are a rapidly growing telecommunications provider dedicated to delivering high-quality connectivity solutions throughout Tennessee and surrounding areas. Our team offers fiber, broadband, and managed network services to businesses and institutions. We are excited to welcome a Salesforce Administrator/Developer to enhance our Salesforce implementation. This hybrid position is based in Brentwood, TN, and offers a competitive hourly wage of $40.00 - $45.00. Join us in making a significant impact on our business and customer experience.
last updated 20 week of 2026
Sprachkenntnisse
- English
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