Telehealth Coordinator I

CorVel Corporation

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Über

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment. Please note this is a non-clinical role.
This is a remote role but requires residency in Arizona or Virginia. The work schedule for this role is Monday - Friday, with the following shifts available: 12:00 PM - 8:30 PM ET and 2:00 PM - 10:30 PM ET.
Remote positions require a quiet, designated work environment that adheres to our privacy and HIPAA standards.
This role has voluntary and mandatory overtime opportunities;
Holidays are required on a rotating schedule.
Holidays include New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Thursday/Friday, and Christmas Day.
This role requires a wired access to a broadband internet network with a minimum bandwidth of at least 80Mbps.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Review medical notes, treatment referrals, work status notes, etc. to ensureall necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Receive and respond to daily emails and correspondence
Identify, analyze, and solve problems outside of standard processes
Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
Additional duties as assigned
KNOWLEDGE & SKILLS:
Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
Bilingual language skills preferred
EDUCATION & EXPERIENCE:
High School Diploma or GED required
2 years of experience in an office environment preferred
1 year of similar, relevant experience preferred
PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
Pay Range: $13.38 - 20.36 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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Phoenix, Arizona, United States

Sprachkenntnisse

English

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