Account Manager

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job, it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

 We are looking for a customer‑focused, organized, and engaging leader to serve as a key connection between our Customer Service Center (CSC), airline partners, and internal teams. As an Account Manager, you’ll ensure airline expectations are met through strong communication, attention to detail, and collaboration across departments. You’ll play an important part in menu coordination, service execution, and maintaining high standards of quality, safety, and on‑time performance.

• Medical, Dental, and Vision coverage starting Day 1
• Employer‑paid life insurance and AD&D benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement
• Free meals and parking
• Career growth opportunities with a global organization

    • Build strong, positive relationships with assigned airline partners and act as their primary on‑site contact
    • Ensure accurate billing, provisioning, and inventory levels in line with customer expectations
    • Support on‑time departures by coordinating catering activities and responding quickly to service needs
    • Track quality scores, customer feedback, and flight attendant comments to help drive improvement
    • Coordinate airline audits and evaluations, share feedback with department leaders, and ensure timely responses
    • Partner with Quality and Operations teams to maintain food safety, compliance, and airline standards
    • Support menu presentations and special events alongside the Executive Chef

    • Bachelor’s degree or equivalent work experience
    • 3–5 years of experience in a customer‑facing, operations, or service environment (aviation, food service, or hospitality preferred)
    • Strong communication and presentation skills with the ability to build trust and partnerships
    • A proven customer‑service mindset with attention to detail and follow‑through
    • Experience understanding and managing product and labor costs
    • Comfort using Microsoft Office and standard computer applications