Ranger - Dunluce Castle

Our client is looking for 2 Rangers to be based at Dunluce Castle

Rate of Pay: £13.69 per hour

Start Date: ASAP

Location: Based at Dunluce Castle 

Hours:         Subject to change as required by business need. 
    3-week repeating rota. Working 5 days out of every 7. 1 weekend off in every 3.  
    Winter hours 08:30 – 16:30
    Summer hours 0900 – 1700

Role Details:

     Job Purpose 
    • Provide support to the site management in the presentation, maintenance and conservation of State Care Monuments. 
    • Provide support to the site management in the management of visitor access to State Care Monuments. 
    • Provide support to the site management in the facilitation of events and activities at State Care Monuments. 
    • Provide support to the site management in the delivery of visitor services at State Care Monuments. 
    • Provide support to the Premises Officer in the management of assigned buildings. 
    • Provide support to site management in monitoring the delivery of projects. 
    Main duties and responsibilities of the post holder will include: 
    1.Visitor Services:
    • Issuing admission tickets and receipts 
    • Cash handling Version 
    • Sale of goods 
    • Reconciling receipts against cash taken 
    • Carrying out stock control checks
    • Escorting / supervising groups 
    • Assisting with the preparation, organisation and running of events. 
    • Giving guided tours and talks. 
    • Assisting with the preparation and setting up of displays/exhibitions, enhanced experiences and interpretative materials.
     • Helping the public, answering questions and making visitors feel welcome. 
    • Assisting the facilitation of externally run events and usage of sites. 
    
    2.Site Presentation: 
    • Outdoor maintenance including grass cutting, hedge trimming and fencing. 
    • Cleaning and minor maintenance of buildings. 
    • Ensuring site furniture / signage is well presented (installation, inspection and routine maintenance). 
    • Maintain the general upkeep and presentation of Departmental vehicles, plant and machinery. 
    • Litter / dog foul collection and bin emptying. 
    • Conducting visitor surveys including completion of questionnaires. 
    • Animal and plant control. 
    • Operating specialist equipment / machinery (for which training will be provided). 
    • Operating a range of tools and equipment, which may include hand tools, minor plant, machinery, and vehicles following the delivery of required training. 
    • Driving Departmental vehicles. 
    • Upkeep of and collection of data from visitor number counters
    
    3. Health and Safety Compliance with Health and Safety requirements including: 
    • Lone working policy and procedures. 
    • Highlighting any issues at sites. 
    • Carrying out site inspections. 
    • Responding to and remedying issues identified in Health and Safety audits / inspections. 
    • Assisting with carrying out risk assessments and fire evacuation drills. 
    • Following up any issues arising. 
    • Maintaining records accurately. 
    • Timely and accurate recording of all accidents and ‘near miss’ incidents. 
    • Awareness of the correct response to an emergency situation. 
    
    4. Other Duties: 
    • Providing cover for designated State Care sites and assisting with their operational running to include evening and weekend work. 
    • Opening, closing and checking the security of sites and car parks. Setting alarms where appropriate. 
    • Patrolling sites / buildings and enforcing byelaws as an ‘authorised person’ as set out on warrant cards where appropriate; encouraging responsible behaviour by the public. 
    • Operating audio visual, IT and camera equipment. 
    • Use of NI Civil Service IT systems. 
    • Maintaining and recording site information, such as complaints, visitor numbers and patrol reports. 
    • Supporting the establishment of and maintaining good working relationships with local landowners, local councils and local community groups and the general public. 
    • Providing a high-quality service to all customers

Essential Criteria:

1.    1 years’ cumulative experience gained in 2 or more of the following areas:
•    Maintenance of sites for public access.
•    Maintenance of property or land for natural or built heritage.
•    Maintenance of heritage sites for public amenity.
•    Promotion of built or natural heritage through the presentation of guided walks/tours, interpretative materials or assisting in running public events.
AND
2.    1 years’ cumulative experience gained in a customer facing role (this can be concurrent with Point 1 above)
AND
3.    A full Category B driving licence, valid for Northern Ireland that will enable the candidate to carry out the duties of the post in full. 

• 5 passes grade C or above at GCSE or equivalent, which must include English Language and Mathematics - Certificates are required as proof. 
• Access NI will be required for this role

Desired -

1.    1 years’ experience in using ground maintenance equipment on public amenity sites.
2.    1 years’ experience in assisting with property and premises management including undertaking, recording and reporting Health and Safety inspections on public amenity sites.