Customer Success Manager
Azul
- New York, New York, United States
- New York, New York, United States
Über
The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our customers have the best possible experience from onboarding throughout their lifetime with Azul. This role will primarily focus on accounts in the
Central and Western US . What You’ll Do (Responsibilities)
Own the post‑sales customer relationship, execute onboarding sessions, provide a welcome packet, and set expectations for migration, health checks, business reviews, and renewals. Lead planning, preparation, coordination, and execution of communications and check‑in meetings with the Account Executive, Sales Engineer, and Renewal Sales Specialist, including welcome meetings, regular check‑ins, formal business reviews, migration plan follow‑ups, and product feature updates. Act as liaison for customer requests, questions, and escalations to ensure timely resolution by the appropriate Azul teams. Monitor and gather key customer information related to support interactions and case activity to establish an ongoing risk profile and record health score in SFDC. Maintain internal data systems such as SFDC and Clari with all customer intelligence gathered through research and interaction. Drive attendance of key customers to security reviews and other Azul‑sponsored meetings. Work with the Renewal Sales Specialist and Account Executives to identify renewal risk, mitigate churn, and facilitate expansion opportunities. What You’ll Bring (Qualifications)
7+ years of experience in Customer Success, Customer Support, or Sales Engineer roles. BS or MS in a computer science related degree. Demonstrated experience in a technical role, preferably in software or a complementary industry. Experience working directly with prospects and customers through in‑person, virtual, and email interactions. Project management experience (a plus). Strong understanding of Java/JVM, performance tuning, and application deployment models (on‑premises, cloud, containerized) (preferred). Familiarity with CRM tools such as Salesforce and Clari and data‑driven success metrics. Excellent presentation, verbal, and written communication skills. What We Offer
Comprehensive compensation and healthcare packages. Equity program – be part of our success. Referral program. Work‑life balance, remote‑first, paid time off, company shutdowns, holidays. Opportunity to work with top experts worldwide in the Java ecosystem. Our Culture & Values
Maniacal customer focus Innovation & excellence Initiative & courage Impact & influence Integrity & transparency Diversity, inclusion & teamwork Azul participates in E-Verify. As a US employer, Azul Systems, Inc. uses E-Verify to confirm the employment eligibility of all newly hired employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov. Employment at Azul is contingent upon the completion of reference and background checks. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Sprachkenntnisse
- English
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