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in Clark, NJ 07066. Monday - Friday, 8:00 AM to 5:00 PM.
Pay: $27.96/hour.
W2 Only. Work sponsorship is not available for this role.
Overview:
We are seeking an
experienced and customer-focused Level 2 Desktop Support Analyst
to help serve as the primary face of our IT team at our Client's Campus IT Kiosk.
In this highly visible role, you will provide exceptional walk-up support to our campus employees, resolving a wide range of hardware, software, and connectivity issues. You will also act as an escalation point for Level 1 support and ensure all incidents are handled efficiently through our ServiceNow ticketing system.
Key Responsibilities:
• Kiosk & Walk-Up Support: Provide immediate, face-to-face technical assistance for employees visiting the IT Kiosk, ensuring a welcoming and service-oriented experience.
• Hardware & Hardware Setup: Configure, image, deploy, and troubleshoot laptops, desktops, mobile devices (iOS/Android), Cisco IP phone handsets, and MS Teams Room Equipment.
• Software & Application Support: Install and troubleshoot L'Oréal standard software, including Windows 11, Mac OS, Microsoft Office 365, Microsoft Teams, and Adobe Creative Cloud.
• Account Administration: Manage and maintain user accounts via AAD and O365.
• Audio/Visual & Peripheral Support: Support conference room AV equipment (including Microsoft Teams Rooms), network printers, and other PC peripherals.
• Ticketing & Documentation: Take ownership of issues from end-to-end using ServiceNow. Document resolutions, contribute to Knowledge Base articles, and update hardware/software asset inventory data.
• Security & Network Compliance: Ensure all endpoints comply with corporate security/antivirus policies. Perform basic troubleshooting for LAN, Wi-Fi, and TCP/IP connectivity issues.
• Mentorship: Act as an escalation point and mentor for Level 1 team members. Follow standard operating processes (SOPs) and SLA guidelines.
Qualifications:
• High School Diploma/GED required. College education preferred.
• 3+ years of desktop support experience (with hsd/ged). Less experience acceptable for college graduates.
• CompTIA A+ certification or similar IT qualification is highly preferred.
• Strong proficiency in Windows 11 and Mac OS environments is required.
• Knowledge of Microsoft Office 365 and Active Directory administration is required.
• Experience with ServiceNow (or similar ITSM ticketing systems) and remote support tools (e.g., Bomgar) is required.
• Solid understanding of basic networking (TCP/IP, Wi-Fi) and endpoint security protocols is required.
Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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