Über
Location:
Redmond, WA (Onsite)
Requisition:
EA-DE IT O – Network Engineer
Start Date:
05/18/2026
Duration:
150 Weeks
We are seeking an experienced
Network Engineer
with strong expertise in
NOC operations, network administration, and break-fix support
for enterprise network environments. The ideal candidate will have hands-on experience supporting routers, switches, firewalls, wireless access points (WAPs), and VPN infrastructure in a fast-paced operational setting.
Key Responsibilities Network Operations & Support
Provide network administration and break-fix support for routers, switches, firewalls, WAPs, and VPN tunnels within the supported environment.
Perform device management and operational activities in accordance with approved SOPs and best practices.
Ensure network availability and operational stability during standard support hours (Monday–Friday, 8:00 AM–5:00 PM PST).
Monitor network infrastructure using client-provided monitoring and alerting tools.
Identify, troubleshoot, triage, and resolve network incidents following ITIL-based Incident Management processes.
Support P1/P2 incident response and remediation in coordination with the NOC team and Service Manager.
Contribute to root cause analysis and Problem Management efforts for recurring network issues.
Firewall & Security Administration
Administer and support Palo Alto firewalls, including:
Firewall rule and ACL modifications
VPN tunnel setup, troubleshooting, and maintenance
IDS/IPS policy and signature management
Escalate and forward security alerts/events to the designated Client SOC team.
Network Configuration & Change Management
Execute Moves, Adds, Changes, and Deletions (MACDs), including:
Router interface updates
Switch port configurations
Firewall ACL changes
Wireless AP configuration and support
Support standard and low-risk network changes during approved maintenance windows, including rollback activities when required.
Perform configuration backup and restore operations for supported network devices.
Required Skills & Experience
Strong hands-on experience with enterprise networking technologies and infrastructure support.
Experience working in NOC or production network support environments.
Knowledge of routing, switching, VPNs, wireless networking, and firewall administration.
Hands-on experience with Palo Alto firewalls.
Familiarity with ITIL processes, incident management, and change management practices.
Excellent troubleshooting, communication, and coordination skills.
Sprachkenntnisse
- English
Hinweis für Nutzer
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