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Über
Client - Telecommunication/FAA.
Location - 100% onsite in Herndon, VA.
Visa - USC only.
Interview - Virtual
Senior Network Systems Operation Engineer
Cisco routing, switching, firewalls and also Linux and what not.
Position Overview
Responsible for ensuring reliable, seamless operation of large-scale Optical, IP Core, Mobility, and advanced communications networks. Provides 24x7 technical support, delivering fault and lifecycle management including triage, investigation, and remediation of complex, cross-platform issues. Requires a strong understanding of end-to-end service delivery for IP, Wireless, and other related systems.
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Key Roles and Responsibilities:
Fault Management:
? Provide technical support and troubleshooting for network platforms, including alarm and KPI monitoring (proactive/reactive).
? Investigate and diagnose network issues, triage and communicate event status, coordinate root cause analysis, and implement service restoration.
? Remediate complex technology faults across multiple production environments, including vendor/IT fixes or design changes.
? Proactively monitor and maintain system configurations to achieve optimal performance and reliability using KPIs.
? Install, configure, and patch application systems (RHEL and Windows VMs in VMware vSphere).
? Support a range of applications such as MySQL, PHP, Cisco Client, Crystal Reports, NetBrain, ITSM Service Management and Ticketing platforms such as Remedy, and ServiceNow, Network-event correlation focused monitoring tools such as ScienceLogic (SL1), Splunk etc.
? Develop and maintain policies (including event and trap/SNMP policies) within Event Management platform to enable effective fault detection, correlation, and escalation.
? Develop scripts and automation to proactively identify issues, support rapid remediation, and ensure uninterrupted operations.
Change Management and Automation:
? Collaborate with internal teams and external partners (vendors, Engineering, CTO, Product) to design and implement custom solutions.
? Execute change management processes for platform enhancements, configuration changes, and upgrades.
? Implement automation using scripting languages (Perl, PHP, Python, Shell) to improve supportability, operational workflows, and monitoring capabilities.
? Analyze platform and operational metrics using standard analytics and data visualization/reporting tools.
Compliance and Security:
? Perform security patching, system updates, and deploy application change requests (e.g., MRs) as required.
? Partner with security teams to ensure devices meet applicable compliance standards and regulatory requirements (e.g., FISMA).
? Maintain an accurate, up-to-date inventory of company-owned assets, including servers, routers, switches, and desktops.
? Manage and govern router and switch configuration management activities.
Subject Matter Expertise and Support:
? Serve as a subject matter expert (SME) for Linux, Oracle, and Windows-based applications and platforms.
? Support internal development teams by advising on system design, integration, and technology solution options.
? Provide end-user support, including on-site assistance for ticketing tools and troubleshooting user-impacting issues.
? Participate in a 24/7 on-call rotation to support critical IT and production environments.
Infrastructure and Reporting:
? Maintain NOC infrastructure and ensure reliable, consistent operations across multiple data centers.
? Lead performance reporting, manage end-of-life tool replacements, and produce reports for Program Management, NOC leadership and other stakeholders.
? Administer and update asset and circuit/program databases, ensuring accurate inventory tracking and proper ticketing throughout the asset lifecycle.
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Education: Bachelor's degree in Math, Science, Engineering, Computer Sciences, or Operations preferred.
Experience: Typically requires 8-10 years of relevant experience. (Technical Career Pathway role.)
Qualifications:
? Must be a U.S. Citizen
? Eligible for Public Trust suitability
Skills and Competencies:
? Demonstrated expert-level troubleshooting and technical support capabilities across complex network, compute, and platform technologies, with a strong ability to isolate root cause, assess impact, and drive issues to resolution.
? Hands-on experience administering and supporting RHEL, Windows Server, and virtualized environments using VMware vSphere, along with exposure to a wide range of enterprise applications and integrated services.
? Strong scripting and automation skills (Perl, PHP, Python, Bash/Shell), including building repeatable operational tools to streamline deployments, monitoring, health checks, and incident response.
? Excellent communication, collaboration, and customer service skills—able to translate technical details for varied audiences, coordinate effectively with cross-functional teams, and provide clear updates to stakeholders.
? Proven ability to manage competing priorities in a 24x7 operations setting, staying organized under pressure while meeting SLAs, following change/control processes, and maintaining high service reliability.
Note: This position requires participation in an on-call rotation for 24/7 support.
Sprachkenntnisse
- English
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