Über
Role Summary:
Develop Salesforce capabilities with a focus on Computer-Telephony Integration (CTI) for RM Central, enabling seamless agent experiences and call handling.
Key Responsibilities: ·
Implement CTI integrations using Salesforce Open CTI, softphone configurations, and call routing.
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Customize Apex/LWC and declarative setup for call logging, screen pops, and agent productivity.
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Collaborate with telephony vendors and internal infra teams to ensure reliability and performance.
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Document technical designs and provide operational support and knowledge transfer. ·
Participate in system testing and user enablement.
Required Skills & Experience:
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6
+ years Salesforce development with hands-on CTI experience (Open CTI, vendor connectors).
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Understanding of telephony protocols (SIP), call routing, and event handling.
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Experience with Salesforce APIs, integration patterns, and security practices. ·
Strong debugging and performance tuning skills.
Preferred Certifications:
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Salesforce Platform Developer I/II (preferred)
Sprachkenntnisse
- English
Hinweis für Nutzer
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