Über
Remote & Hybrid
Onsite
preferred location : tri state area
Job Title: Senior AWS Connect Solutions Architect & Lead Developer
Location:
Onsite
Experience:
5 7 Years experience in Amazon Connect CX Transformation
Project Duration:
9 Months (June 2026
March 2027)
Role Objective
We are seeking a hands-on
AWS Connect Architect
to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.
Key Responsibilities
Architectural Leadership:
Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.
Requirements Engineering:
Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on
Digital Chat
workflows.
Hands-on Development:
Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.
Migration Advisory:
Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions .
Stakeholder Engagement:
Act as the primary technical point of contact for various
stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.
Chat Specialization:
Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.
Required Skills & Qualifications
Experience:
5 7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with
Amazon Routing, Connect flows, Lex Bot development, Agent Assist features
.
Agent desktop integrations
Migration Expertise:
Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.
Technical Stack:
Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.
Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.
Familiarity with CRM integrations (Salesforce Health Cloud or similar).
Knowledge also on Genesys / LivePerson Chat is preferred
Domain Knowledge:
Previous experience in
U.S. Healthcare
(Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.
Soft Skills:
Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.
Sprachkenntnisse
- English
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