Technical Support Representative
BridgePoint Works
- New York, New York, United States
- New York, New York, United States
Über
Technical Support Representative (Remote USA) | $40-$50 per Hour
Are You the Go-To Person for Tech Issues?
At
Bridgepoint Works , we believe that
seamless technology is the backbone of great engineering.
We're looking for a
Technical Support Representative
who is passionate about
helping users, troubleshooting technical issues, and ensuring smooth IT operations. If you're
a problem-solver who thrives on providing top-tier support , this is your opportunity to join a company that's
engineering the future. This is a
remote position open to candidates residing in the USA , with a
pay range of $40-$50 per hour . Why Bridgepoint Works?
We're a
large-scale civil engineering firm
specializing in
infrastructure, water resources, environmental planning, and transportation projects.
Our engineers and teams rely on
strong technical support
to keep operations running smoothly. As a
Technical Support Representative , you'll be the
first line of defense , ensuring that
software, hardware, and network issues are resolved quickly and efficiently . You'll help keep our systems strong so that our teams can focus on
building the future. What You'll Be Doing
Diagnose and troubleshoot
software, hardware, and network issues. Provide remote technical support
via phone, email, and chat. Guide users through system setups, configurations, and troubleshooting steps. Work with internal teams
to escalte and resolve complex IT issues. Document technical issues and resolutions
to improve knowledge sharing. Identify and implement process improvements
to streamline support services. Ensure excellent customer service
by communicating solutions clearly and effectively. What We’re Looking For
We need a
tech-savvy, patient problem-solver
who loves
helping people and solving IT challenges . If you're organized, analytical, and thrive in a
fast-paced, remote work environment , this role is for you. Must-Haves:
2+ years of experience
in technical support, IT helpdesk, or a related field. Strong knowledge of
Windows, macOS, and common business applications
. Experience with
troubleshooting software, network, and hardware issues. Excellent communication skills
ability to explain complex concepts clearly. Ability to work independently
and manage multiple support requests. Problem-solving mindset
with attention to detail and patience. Nice-to-Haves:
Experience with
engineering, construction, or infrastructure-related software. Familiarity with
CRM and ticketing systems
like Zendesk or ServiceNow. Basic knowledge of
cloud computing, cybersecurity, or networking. What’s In It for You?
Competitive pay
$40-$50 per hour. Fully remote
Work from anywhere in the USA. Work with a dynamic team
that values problem-solving and efficiency. Career growth opportunities
Expand your IT knowledge and advance in your career. Support a company that’s building the future
of infrastructure. Ready to Keep Systems Running Smoothly? Apply Now!
If you're looking for
a role where your tech skills make a real impact , we'd love to hear from you.
Apply today and be part of the Bridgepoint Works team!
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Sprachkenntnisse
- English
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