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VSC Claims Adjuster
Ethos Group
- Irving, Texas, United States
- Irving, Texas, United States
Über
VSC Claims Adjuster
City, State, Location:
Irving, TX
Ethos Group
is built on a foundation of honor, integrity, and initiative. These principles define our identity and fuel our pursuit of excellence in all that we do.
Our employees enjoy hands‑on learning, mentorship, and opportunities for professional growth in an atmosphere where we challenge each other to succeed and celebrate those successes together.
The Mechanical Claims Adjuster role combines your hands‑on technical expertise with customer service skills to assist clients in a professional and efficient manner. Leveraging your automotive knowledge, you’ll process claims requests, ensuring a seamless and accurate experience for all parties involved. This position is ideal for experienced, well‑spoken mechanics seeking to apply their passion for vehicles in a different, yet impactful, way.
Responsibilities
Claim Intake & Customer Interaction: Answer inbound calls from dealer clients, service advisors, repair facilities, and retail customers regarding vehicle service contract claims, providing professional guidance and support
Eligibility & Coverage Assessment: Evaluate claims by interpreting service contracts, documents, and agreements to determine eligibility and available coverage
Pricing & Parts Verification: Confirm pricing for parts and labor using industry-accepted pricing guides to ensure accuracy and fairness in claims processing
Repair Evaluation: Assess the necessity and appropriateness of requested repairs or benefits based on repair manuals and industry standards, ensuring claims align with best practices
Field Inspection Coordination: If necessary, assign on‑site inspectors to assess claims and verify repair needs
Parts & Delivery Coordination: Facilitate the procurement of replacement parts and arrange their timely delivery, ensuring repairs proceed without delay
Documentation & Claims Processing: Accurately document all claim-related details in a custom computer system, ensuring clear, concise, and complete records for processing
Customer & Facility Assistance: Support contract holders and repair facilities with document submission and other administrative tasks to ensure timely and accurate claims payment
Qualifications
Hands‑on Mechanical Experience: Strong background as a mechanic in a retail dealership or similar environment, with the technical know-how to assess and resolve complex vehicle‑related issues
ASE Certification or Manufacturer Equivalent
Excellent Communication Skills: Outstanding verbal and written communication abilities to professionally interact with customers, team members, and repair facilities
Customer Service Expertise: Ability to provide exceptional service and resolve issues in a clear, empathetic, and efficient manner
Computer Proficiency: Comfortable working with computers, Microsoft Office Suite, and proprietary claim processing systems
Self‑Motivated & Results‑Driven: Ability to manage multiple tasks, meet deadlines, and work independently with a strong sense of urgency
Team‑Oriented: Collaborative, with a commitment to contributing to a positive and productive team environment
Typing Skills: Minimum typing speed of 40 words per minute
Work Schedule Remote work Monday-Friday (10-7 CST) and one rotating Saturday a month (8-2 CST)
Initial training and quarterly meetings will be at our corporate office
Offered Salary and benefits including medical, dental, and 401K match
Comfortable and fun environment working alongside a dedicated team
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Sprachkenntnisse
- English
Hinweis für Nutzer
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