Medical Billing Customer Support 2nd SHIFT REMOTERotech Healthcare Inc. • Murray, Utah, United States
Medical Billing Customer Support 2nd SHIFT REMOTE
Rotech Healthcare Inc.
- Murray, Utah, United States
- Murray, Utah, United States
Über
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Overview and Responsibilities Summary We are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team – REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.
Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity.
2nd Shift Mon - Fri 11:30am - 8pm CST
100% REMOTE Work from Home starting day one
Essential Job Duties and Responsibilities
Brings ideas for process or efficiency improvements to supervisor
Builds relationships with locations, field management, patients and referral sources
Collects co-pays and deductible amounts
Conducts insurance verification and eligibility for services/products
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Maintains accuracy and quality control throughout patient contact and data entry
Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
Obtains authorization and qualification documentation
Prepares complete and accurate files for Billing Department
Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
Provides product/service information and education by answering questions, offering assistance
Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
Works extensively with eIntake proprietary system
Performs other duties as assigned
Qualifications
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in healthcare administration, patient intake, or insurance verification, preferred
One year of related work experience, preferred
Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Bonus and incentive opportunities
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Flordia applicants – Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
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Sprachkenntnisse
- English
Hinweis für Nutzer
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