Student Success Advisor - Bootcamp DivisionCalifornia Institute of Applied Technology • Florida, New York, United States
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Student Success Advisor - Bootcamp Division
California Institute of Applied Technology
- Florida, New York, United States
- Florida, New York, United States
Über
Work from Home (WFH)
- Remote work must be performed while residing in California, Florida or New Mexico
CIAT Location:
San Diego, CA and Albuquerque, NM
Division:
Bootcamp
Reports to:
Director of Corporate & Government Training Solutions
Status:
Non-exempt
Employment Type:
Full-time
Summary The Student Success Advisor, Bootcamp Division is responsible for delivering high-touch, end-to-end support to students enrolled in accelerated certification bootcamps, ensuring they stay engaged, on track, and prepared for successful course completion and certification outcomes. This role will support new student onboarding, attendance monitoring, and student communication. The advisor works closely with the multiple CIAT departments to resolve student issues, maintain accurate records, and continuously improve the bootcamp experience through feedback collection and reporting.
Responsibilities: Compliance & Records Management
Interacts with a high volume of bootcamp students via phone, email, live chat, events, and/or other communication channels from post enrollment through certification success in CIAT’s bootcamp programs
Provide positive motivation, nurturing, and support to improve student satisfaction and retention
Collect and organize all required enrollment documentation as set forth by governing agencies and institutional policies
Ensure data integrity of all student records to maintain 100% adherence to compliance requirements
Participate in document collection for avocational professional development students required for compliance audits
Facilitate course changes, start date changes, and enrollment cancellation requests
Monitor and support bootcamp payment verification, enrollment documentation collection, and registration processing
Responsibilities: Student Engagement & Success:
Support the certification exam tracking and reporting processes and provide encouragement and resources to help students pass certification exams
Conduct new bootcamp enrollment welcome calls to support new professional development student cohorts starting their course
Support CIAT specialized alumni invitations to participate in complimentary bootcamps
Follow up with bootcamp participants to encourage increased survey participation
Collaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support end-to-end student success
Documents all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student records
Works with a sense of urgency, while engaging and listening to others
Exhibits a high degree of flexibility in adapting to a rapidly changing environment
Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
Embody CIAT’s mission, vision, purpose and values
Requirements
High School Diploma or GED and general knowledge of the higher education industry
Bachelor’s Degree in Business Administration, Education, or related concentration preferred
Minimum of 2 years of professional work experience in customer service, student success, or related field. Previous experience working in a higher education setting is preferred
Excellent organizational and communication skills and ability to inspire and motivate
Proficient skills in MS Office products, including Outlook, Word, Excel, PowerPoint, and MS project and ability to learn additional software products
Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
Possess a sincere interest in helping others achieve life goals
Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students’ backgrounds, experiences, and perspectives
Self-motivated with a strong work ethic; dedicated to quality, quantity, results and timeliness
Demonstrated ability to anticipate needs and exercise independent judgment
Excellent analytical skills, problem resolution skills and general business acumen
Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
Flexible to work longer hours to meet deadlines, if needed
Reliable transportation to go on campus, attend seminars/trainings, if required
Team player with a positive, can-do attitude
Strong organizational skills with the proven ability to prioritize
Possess high ethical standards, being an example of professionalism to others
Ability to solve problems while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
Must be able to embody CIAT’s mission, vision, purpose and values
Position Type and Expected Hours of Work Days and hours of work are Monday through Friday with schedule rotations of weekend and evening hours. Up to 20% travel may be required for event participation and support.
Supervisory Responsibility This position has no supervisory responsibilities.
Location This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily.
Values
We are
passionate
about education and student success.
We value
integrity
and
excellence
in our employees and students.
We treat ourselves and our students with
dignity
and
respect .
We believe in and encourage
innovation
at our school to better help our students succeed.
We have a
customer centric
focus, and we want people highly committed to achieving goals, where our success equals student’s success.
We are
accountable
for our actions, and if errors occur, we focus on preventing future errors and moving forward.
We have a
growth mindset , always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
We expect every employee to be an example of
conduct
and
professionalism , being a role model to students and colleagues.
We commit to fostering an
inclusive
and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives.
We foster
lifelong learning
and professional development.
Physical Demands
Essential functions of this role require sitting for extended periods of time
Ability to type, use a computer to search for information and input information while speaking on the phone is required
The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
Must be able to lift, carry, and transport items up to 20 pounds and handle setup for various events as required
When in the office When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The in-office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.
AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology employees to perform their job duties may result in discipline up to and including discharge.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Salary Range The expected started starting salary for this position is $25.00-$28.00 hourly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.
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Sprachkenntnisse
- English
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