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Toll Brothers, America's Leading Luxury Home Builder, seeks a Sales Assistant to greet customers and provide administrative support to the sales office of one of our luxury home communities in Lake Orion, Michigan. This position will be on-site five days per week. Sales Assistants serve an important role on the Toll Brothers sales team as they work together to achieve all community team goals. This includes delivering a luxury customer experience and satisfaction from their first visit through move-in, serve as a point of contact for customers and provide administrative support to the sales team. This position needs to have attention to detail and organizational skills to ensure the sales center functions are coordinated to achieve a high level of productivity and support overall sales success. Primary responsibilities include: Administrative support for the sales team Monitoring community and model home appearance to achieve established company standards Utilizing core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. Preparing paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc. Tracking and updating community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence Assisting in facilitating mortgage process, which can include ensuring buyer makes application with TBI Mortgage and receives commitment letter, working with customer's lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender's appraiser Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community Any other duties as assigned Customer service responsibilities include: Working with customers visiting the sales center Demonstrating model home and presenting community/floorplan features to customers (not discussing pricing where licensing is a requirement) Assisting with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process Supporting the weekly communication processes with post-sale customers when appropriate providing customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate Don't miss this opportunity to join one of the nation's most respected Fortune 500 companies! Qualifications include: Customer service: positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease Organizational skills: technically savvy with organizational skills with strong focus on attention to detail Essential qualifications include: High School Diploma or GED 1+ years of sales or administrative experience Knowledge of Microsoft Office Part-time and full-time options available; where needed weekend availability Excellent planning, organization, communication, and administrative skills Preferred qualifications include: Associates or Bachelor's degree CRM software Bilingual proficiency (English/Mandarin) We offer an excellent benefits package that includes comprehensive medical/dental insurance, 401(k) with a match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Sprachkenntnisse
- English
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