Routing Specialist (Remote)Viking Pest Control • Beattystown, New Jersey, United States
Routing Specialist (Remote)
Viking Pest Control
- Beattystown, New Jersey, United States
- Beattystown, New Jersey, United States
Über
We are currently seeking a highly organized, analytical, and solutions-driven Routing Specialist to join our growing team. This individual will play a critical role in optimizing technician schedules, maximizing route efficiency, and ensuring our customers receive timely and effective service.
If You Are...
Someone who lives in NJ, PA, DE, or MD
A highly detail-oriented professional who enjoys solving scheduling and logistics challenges
Someone who can think critically and make smart decisions with limited information
Comfortable working with systems, software, and data to improve operational efficiency
A team player who communicates well across departments
Driven by organization, productivity, and continuous improvement
...then Viking may be the right fit for you.
What You’ll Do... As our Routing Specialist, you will be responsible for building and maintaining efficient technician service routes that support operational productivity, customer satisfaction, and profitability.
Key responsibilities include:
Utilize routing software such as Route Op, Best Fit, or equivalent systems to create and maintain efficient daily technician routes
Apply knowledge of pest control service types, technician capacity, travel geography, and customer needs to reduce drive time and maximize profitability
Analyze preliminary routing plans and independently make adjustments to continuously improve route productivity
Monitor service order constraints and proactively identify scheduling inefficiencies
Partner with Branch Managers and Service Managers to create, maintain, and improve technician schedules
Collaborate closely with Residential Admin, Commercial Admin, Customer Service Center, and Escalation teams on scheduling needs
Serve as the routing systems subject matter expert and assist with routing-related inquiries or concerns
Assist with callback scheduling, emergency service appointments, and urgent customer needs
Coordinate customer notifications regarding upcoming service expectations
Support Commercial Administrative scheduling for new service workMaintain routing calendar lookup tables and scheduling parameters
Escalate routing or scheduling issues in a timely and professional manner
Adhere to all company policies, procedures, and service standards
Perform additional duties as assigned
What We Need From You...
High School Diploma or equivalent required
Minimum of 1 year of CRM or routing software experience
Prior experience in a service-based or field service organization preferred
Strong working knowledge of Microsoft Office Suite
Ability to quickly learn new systems and leverage technology to improve workflows
Strong problem-solving and decision-making skills
Excellent attention to detail and follow-through
Effective written and verbal communication skills
Strong collaboration skills across multiple teams and departments
Preferred but not required
Pest Management industry experience
Why Viking? At Viking Pest Control, we recognize that our people are the driving force behind our success. We offer a stable, collaborative environment where employees are empowered to make an impact and grow their careers.
What We Offer:
Competitive compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and paid holidays
Life insurance and disability coverage
Career advancement opportunities
A supportive team-oriented culture
The opportunity to be part of an innovative and growing organization
Join Viking Pest Control If you thrive in a fast-paced environment, enjoy logistics and operational problem-solving, and want to be part of a company that values efficiency and customer service, we encourage you to apply today.
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Sprachkenntnisse
- English
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