Enterprise Support Services Coordinator
Sight360
- Florida, New York, United States
- Florida, New York, United States
Über
Enterprise Support Services Coordinator Effective Date 02/19/2026
Job Title Enterprise Support Services Coordinator
Classification Non-Exempt
Location Oldsmar, FL
Compensation Range Hourly
Summary Objective The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption.
The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs.
Essential Functions And Responsibilities
Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems
Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues
Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations
Monitor and respond to support-related emails in a timely and professional manner
Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources
Assist with system education and workflow guidance for staff as needed
Complete special projects and initiatives as assigned by management
Serve as a dedicated on-site support resource for newly onboarded physicians
Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers
Provide real-time support during provider onboarding to ensure readiness and confidence at go-live
Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations.
Supervisory Responsibility
Director of Enterprise Operations & Support Services
Working Conditions And Environmental/Physical Demands
Sedentary work that primarily involves sitting/standing.
Moving about to accomplish tasks or moving from one worksite to another.
Light work that includes moving objects up to 20 pounds.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
No adverse environmental conditions expected.
Position/Type/ Expected Hours Of Work
This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.
Potential for evening and weekend hours as required.
Remote position with required travel to support providers when necessary.
Travel Travel to clinical locations may be required to support provider onboarding and operational needs.
Qualifications
Associate degree preferred (not required)
Experience in a ticket-based support or help desk environment
Strong technical aptitude and system troubleshooting experience
Ability to work independently while managing multiple priorities Skills And Abilities
Problem-solving and critical thinking
Attention to detail and process adherence
Customer-service mindset with a focus on provider and staff support
Ability to translate technical concepts into clear, user-friendly guidance
Strong organizational and time-management skills
Professional, proactive, and solutions-oriented approach
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.