Microsoft 365 Copilot & AI Solutions ArchitectConcentrix • New Bremen, Ohio, United States
Microsoft 365 Copilot & AI Solutions Architect
Concentrix
- New Bremen, Ohio, United States
- New Bremen, Ohio, United States
Über
Microsoft 365 Copilot & AI Solutions Architect.
The ideal candidate will drive our customers’ AI transformation journey by leveraging Copilot Chat, AI Agents, and Microsoft 365 Copilot to unlock business value, improve productivity, and accelerate innovation. This is a customer-facing role that requires strong communication skills and the ability to engage with both technical and business stakeholders as a trusted advisor.
As a CSA, you will play a key role in helping enterprise customers adopt and scale AI solutions, guiding them through architectural design, implementation, and change management to achieve measurable ROI.
Note: Fluency in German and English (written and verbal)
Key Responsibilities
Act as a
trusted advisor , translating customer challenges into AI‑driven solutions that deliver business value and ROI
Lead
architecture design and technical engagements
focused on Copilot Chat, AI Agents, and Microsoft 365 Copilot
Drive
AI adoption and customer success , ensuring long‑term usage and value realization
Design and implement
AI agents and Copilot solutions , including prompt engineering and workflow automation
Support
AI transformation initiatives , including adoption strategies and organizational change management
Collaborate with sales, engineering, and delivery teams to identify
growth opportunities and expansion scenarios
Contribute to
knowledge sharing, reusable IP, and best practices
across the organization
Continuously learn and stay current with
AI technologies, Copilot capabilities, and industry trends
Required Qualifications
10+ years of experience in cloud, IT consulting, architecture, or related technical roles.
Proven experience in
customer‑facing roles , leading workshops, and technical discussions
Strong experience working in
enterprise environments
with complex stakeholders.
Technical Expertise
Hands‑on experience with:
Microsoft 365 Copilot, Copilot Chat, and AI‑powered productivity solutions
Designing and deploying
AI agents
(Copilot Studio, Agents Toolkit, low‑code/pro‑code tools)
Strong understanding of:
AI architecture and foundation models
Prompt engineering and AI solution design
Microsoft Graph and enterprise data integration.
Experience with:
AI frameworks (e.g.,
Semantic Kernel, LangChain )
Cloud and Microsoft 365 ecosystem (Teams, Outlook, SharePoint, etc.)
Additional Skills (Preferred)
Experience building or customizing
AI solutions and Copilot extensions
Strong troubleshooting and optimization skills for AI deployments
Knowledge of
security, compliance, and Responsible AI practices
Experience integrating AI solutions with
enterprise systems and APIs
Relevant Microsoft certifications in
AI, Azure, or Microsoft 365.
What We’re Looking For
Strong
customer‑centric mindset
with the ability to drive adoption and change
Excellent
communication and stakeholder management skills
Ability to explain complex AI concepts to both technical and non‑technical audiences
A proactive,
growth‑oriented mindset
with a passion for AI innovation.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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