Sales Associate

The Sales Associate helps create a positive relationship with company clients by promptly processing customer orders and maintaining accurate company databases and records.

Provide a positive attitude to all customer interactions. Builds the relationship with the client by being an asset. Enters sales orders into the SyteLine systems. Creates and maintains accurate customer database records. Scand and records all sales records into document control. Acquires and disseminates MTRs to customers as needed. Provides tracking and estimated ship dates to customers. Informs sales of potential delays or customer concerns. Develops and maintains basic product knowledge. Keeps informed of market, new products or services, basic technical information, product reliability and other general information of interest to the customer. Follows-up on orders with a report every day to make sure orders are released and entered in a timely fashion. Provides Sales department with information on customer sales orders when asked. Communicates with Inside Sales, Accounting, and Purchasing departments on order delays or changes. Uses the telephone, word processing and related office equipment in fulfilling daily requirements. Offers and obtains assistance from peers or supervisor when needed. Maintains a flexible schedule in performing other related tasks or functions as required or assigned. Keeps managers and Inside Sales department updated on important activity with customers they interface with. Performs other duties as assigned.

Must be able to use Windows and Microsoft Office. (Word and Excel) Conflict resolution and problem-solving skills. Must be able to communicate clearly and effectively. Capable of listening intently. Good visual acuity to process paperwork. Capable of multitasking and prioritizing work as needed. Able to learn and retain new information. Ability to type accurately at speed. Must have a high stress tolerance with a highly developed sense of urgency

Required: High school diploma, GED or equivalent. Preferred: Computer training courses at college level.

Required: 2 to 3 years of previous order processing or customer service representative experience, preferably in a manufacturing or services organization.

Prolonged periods of sitting at a desk and working on a computer.