Director, Technical Operations and Airport Analytics

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

• The Director, Technical Operations and Airport Analytics is responsible for leading teams supporting the Operations Planning and Performance (OPP), Tech Ops, Airport and Customer Ops, and IOC business units as a primary resource for planning, analytics, and decision support tools. This position will lead a team of Advanced Analytics professionals and provide technical and managerial direction for the development of decision support and simulation models, custom statistical analysis models, and forecasting and business intelligence systems. This position will be instrumental in maintaining a strong and collaborative partnership with other analytics, data, and development organizations within American.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead the Tech Ops and Airport and Customer Ops analytics teams
• Support the Tech Ops planning and routing, Control Centers, Airport Ops, IOC, and OPP organizations through advanced analytics, strategic planning, vendor evaluations, decision support systems, simulation analyses, and solution implementation and adoption
• Provide directional leadership and vision for next generation operations and decision support tools
• Actively seek out opportunities improve operational performance across the system through better tools and advanced analytics
• Incorporate next generation forecasting and prediction methodology that leverages advanced analytical techniques, incorporates high-fidelity simulation, and includes optimal data modeling
• Collaborate with Airports team to improve operational performance for our customers through improving baggage handling and customer connections
• Support the Tech Ops organization by building tools that can optimize workload distribution and improve throughput
• Develop and evaluate new ideas and approaches for solving business and technical problems across different business areas
• Effectively work in partnership with the other analytics, data, and development teams within American

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in Operations Research/Industrial Engineering or related technical discipline, or equivalent experience/training.  Advanced Degree preferred.
• 7 years of leadership experience, overseeing large cross-functional teams
• 7 years of relevant technical and business work experience

Skills, Licenses, and Certifications

• Demonstrates the highest standards of ethics and integrity
• Excellent conceptual and analytical thinker; demonstrated ability to solve, and to lead others in solving, complex analytical problems
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Excellent leadership, coaching, and change management skills.
• Ability to productively and proactively adjust to dynamic situations
• Ability to build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view
• Ability to influence others through outstanding interpersonal skills, collaboration, communication, and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Ability to coach, mentor, and serve as a role model for all team members 
• Proficient with Microsoft Office software
• Ability and willingness to remain current with industry practices and developments

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.