Service Advisor, Retail

divh2Service Advisor/h2pZolman Tire, Inc. Seeking a full-time Service Advisor/ppLocally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI./ppWe are seeking qualified sales professionals for our South Bend, Mishawaka, Granger and Niles locations who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for our customers. This position will ensure high levels of customer satisfaction and integrity while maximizing store sales and profitability. Hours requirements are 8a-5p M-F, and some Saturdays 8a-12p, with willingness to work overtime as needed. If you are enthusiastic about the automotive tire and repair industry, are reliable, and have a positive attitude please apply!/ppWe offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!/ppEssential Functions/pulliGreet customers and assess customer needs/liliExplain and obtain approval from customers for unexpected repairs/liliAnswer telephones using Best-One phone standards/liliOperate point of sale system to create work orders and invoice customers in a timely and efficient manner/liliOperate the companys flat-rate computer system/liliCompute sales prices, total purchases, and process payments/liliMaintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices/liliOpen and close cash registers, including counting money, balancing drawers, and making deposits/liliGenerate computer invoices/liliInventory materials and supplies/liliArrange and display merchandise to promote sales/liliInspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations/liliAssist in maintaining grounds/store/customer area cleanliness/liliPerform other duties as assigned/li/ulpZolman Tire, Inc. provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category/ppIndustry specific and Covid-19 PPE are available to all floor and production staff. We promote a safe work environment and follow all protocols to insure a positive, productive and healthy work experience./ppPosition Qualifications/pulliAccountability Ability to accept responsibility and account for his/her actions/liliAnalytical Skills Ability to use thinking and reasoning to solve a problem/liliCommunication, Oral Ability to communicate effectively with others using the spoken word/liliCommunication, Written Ability to communicate in writing clearly and concisely/liliCustomer-Oriented Ability to take care of the customers needs while following company procedures/liliFriendly Ability to exhibit a cheerful demeanor to others/liliHonesty / Integrity Ability to be truthful and be seen as credible in the workplace/liliMotivation Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability/liliProblem-Solving Ability to find a solution for or to deal proactively with work-related problems/liliResource Management (People Equipment) Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel/liliSafety Awareness Ability to identify and correct conditions that affect employee safety/liliTeam Builder Ability to convince a group of people to work toward a goal/liliWorking under Pressure Ability to complete assigned tasks under stressful situations/li/ulpExhibit our Vision, Mission and Core Values/pullistrongVision:/strong The leading and most trusted provider of tires and services in all our geographic markets./lilistrongMission:/strong Creating raving fans/lilistrongCore Values:/strong/liulliLive with integrity, character passion/liliCommit to the pursuit of perfection/liliPossess a servants attitude/liliAccept the urgency of accountability and the necessity of change/li/ul/ulpPhysical Demands / Work Environment:/pullistrongLifting/strong passenger light truck tires or parts (40+ lbs)/lilistrongStanding/strong and sitting for extended periods of time./lilistrongRead/strong ticket and perform work listed; strongwrite/strong confirmations and recommendations/lilistrongEnvironment/strong: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season./lilistrongVision/strong (Near, Distance, Color, Peripheral, Depth Perception, Computer work)/lilistrongSense of sound/strong (Ringing telephones, alarms, horns and motorized equipment)/lilistrongPPE/strong: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)/li/ulpSkills Abilities:/pullistrongEducation:/strong High school graduate or general education degree (GED)/lilistrongExperience:/strong 2-4 years of sales experience in automotive repair industry preferred/lilistrongManagement experience:/strong Required/lilistrongCertifications / Licenses:/strong Valid drivers license; driving record must meet companys insurance requirements/lilistrongComputer:/strong Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner/li/ul/div