Bilingual Inside Sales Representative

Location: New Berlin, US Job Family: Consumer Country/Region: United States

Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That's why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.

In the Inside Sales (Customer Support) Representative role, you will support the laryngectomy community by delivering high-quality customer service through inbound and outbound calls. You will build relationships with customers, identify opportunities to educate and recommend appropriate products, and support sales growth through proactive follow-up. Responsibilities include order entry and processing, providing technical product support, resolving customer issues, coordinating order workflows, maintaining accurate customer records, and performing daily activities in accordance with departmental standards and quality procedures.

Main job responsibilities:

• Develop and manage sales leads through the sales cycle
• Develop and implement Direct to Consumer (DTC) Marketing plans
• Work with Territory Sales Managers to plan and organize patient meetings and courses
• Complete customer outreach and contact potential new customers referred by outside leads, doctors' orders, insurance info, web shop inquiries, etc.
• Proactively contact all customers that have not placed an order in the last month to sell customer new products
• Contact customers with up-selling, cross selling and consultative selling opportunities
• Contact new customers after first order
• Work with outside sales reps on DTC activities
• Increase HME sales through customer follow-up
• Follow-up on all sample distributions to patients
• Solicit new customers through direct leads and cold calls
• Respond to every voicemail, email, or internal customer within four hours
• Act as a backup to team members when they are out of the office
• Process existing customer sales orders according to department instructions and quality procedures
• Maintain departmental standards for one-call resolutions and minimal calls to voicemail

Basic Qualifications:

• 2 + years of experience of sales or relevant customer service experience.
• HS Diploma or GED
• Must be bilingual in Spanish

Preferred Qualifications:

• Bachelor Degree preferred.
• Inside Sales experience strongly preferred.
• Experience in Healthcare or medical device industry preferred.

Competencies:

• Ability to recognize prospects, present products, and close sales.
• Excellent customer service skills and a professional attitude.
• Strong communication skills/phone etiquette.
• Ability to work in a team environment a must.
• Ability to manage multiple tasks, prioritize them and pay attention to detail.
• Demonstrated PC and keyboarding skills along with experience in Microsoft Office.

We offer:

• You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business.
• You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.
• Additional benefits:
• Flexible work schedules with summer hours
• Hybrid or remote work-schedule for most positions
• Market-aligned pay
• 401k dollar-for-dollar matching up to 6% with immediate vesting
• Comprehensive benefit plan offers
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• Life Insurance, Short-term and Long-term Disability
• Paid Parental Leave
• Employee Assistance Program
• Wellness Resources
• Training and Development
• Tuition Reimbursement

Atos Medical, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.