Sr. Support Engineer, SAP
Rimini Street, Inc
- Las Vegas, Nevada, United States
- Las Vegas, Nevada, United States
Über
**Essential Duties & Responsibilities*** Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.* Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience.* Provide remote-based functional support & training for your specialist SAP modules.* Support client customizations, sharing implementation and best practices advice.* Develop application break fixes for critical product defects.* Create scripts to identify, analyze and correct data issues.* Manage one or more key assigned accounts as a technical/functional advisor.* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.* Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.* Collaborate with team members in a virtual team environment to extend field experience to different client situations.* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.**Additional Duties & Responsibilities*** Other job-related duties and responsibilities may be assigned from time to time.**Experience*** 15+ years relevant all-round SAP experience particularly with OpenText VIM**.*** Hands-on experience with OpenText VIM (version 7.5 or higher), ICC/BCC, Archive Server.* Strong knowledge of SAP FI (Accounts Payable), MM, and integration points.* Workflow configuration and exception handling in VIM.* Familiarity with OCR technologies and document pipeline.* ABAP development knowledge for workflow enhancements.* Exposure to OpenText Extended ECM (xECM) for SAP.* SAP Fiori experience for VIM apps.* Skills in client-facing Support.* A track record of successful roles in several SAP implementation or upgrade projects.* Deep working knowledge and understanding of supporting business processes.* Analytical, logical problem resolution skills.* SAP certification(s) preferred.* Knowledge of architecture, implementation, and key functionality.* Knowledge of maintenance/patching mechanics and SAP architecture.* Demonstrable history solving complex problems.**Skills*** Must be able to speak, read and write English fluently.* Speak, read, and write another language fluently is desirable.* Excellent interpersonal, presentation and communication skills – verbal & written.* Superb trouble-shooting skills and tenacity in problem solving.* Passionate focus on customer support and the ability to build long term, successful working relationships with clients and colleagues.* Strong knowledge of key application functionality, tables, and relationships.* Deep knowledge of SAP customization/extension methodologies.* Attention to detail and the ability to learn quickly.* Extreme focus on client satisfaction.* Demonstrated ability to work independently and as part of a team.* Ability to work calmly and professionally in high pressure situations.* Experience with ABAP Debug and Troubleshooting.* Nice to have: experience with SAP SWPM tool.**Desired Qualifications*** The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.* Knowledge of SAP Industry Solutions would be an advantage.* Knowledge of any Country Specific Solutions would be an advantage.* A consulting background, while not mandatory, would be useful.* Experience with global implementations would be an advantage.**Education*** Bachelor Degree in Computer Science or related field or equivalent experienceWe are looking for talented, passionate people to help us build our future atOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:* Company
+ We dream big and innovate boldly.* Colleagues
+ We work with extraordinary people who create a culture of mutual respect and collaboration.* Clients
+ We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.* Community
+ We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts #J-18808-Ljbffr
Sprachkenntnisse
- English
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