Support Engineer Consultant (Healthtech)Carex Consulting Group • Denver, Colorado, United States
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Support Engineer Consultant (Healthtech)
Carex Consulting Group
- Denver, Colorado, United States
- Denver, Colorado, United States
Über
Job Overview Carex is partnering with a healthtech startup partner to find a Support Engineer for a remote, 4‑month contract, with the ability to extend. The role requires someone agile, self‑driven, and passionate about healthcare IT and customer experience. It is ideal for a detail‑oriented problem solver with strong technical aptitude and a collaborative mindset. The Support Engineer will work closely with Software Engineers and interface regularly with customer IT staff, playing a key role in issue resolution, change management, technical communications, and ongoing support process improvements. This person must reside and work on West Coast hours.
What You’ll Do
Provide advanced technical support and guidance to customers using the platform
Troubleshoot and resolve system issues using monitoring tools and error logs
Triage, diagnose, elevate, and resolve customer tickets in coordination with Engineering
Support implementation and installation processes by collaborating with internal teams and vendors
Contribute to internal and external support documentation, including SOPs, troubleshooting guides, and knowledge base content
Provide feedback on onboarding materials, workflows, and documentation best practices to help improve Support team scalability and efficiency
Communicate regularly and effectively with customers and their IT staff
Develop deep product expertise to drive resolution and improvements
What You’ll Bring
5+ years of experience in technical customer support, including 2+ years in Healthcare IT
Strong skills in reading and troubleshooting error logs and code‑related issues
Experience contributing to or maintaining technical documentation, support workflows, or knowledge base content
Familiarity with documentation best practices and process improvement within Support or Support Operations environments
Clear, empathetic communication and a collaborative attitude
Familiarity with ticketing systems and documenting support workflowsStrong analytical and problem‑solving capabilities
Comfort working in Agile/Scrum environments
Preferred Experience
Exposure to Epic, Cerner, or similar healthcare IT systems
Hands‑on experience with tools such as DataDog, LaunchDarkly, and Salesforce
Background in Systems Engineering, with experience in performance monitoring, technical research, and documentation
The hourly pay rate range is $50–$65/hour and will be dependent on level of experience. If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.
Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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