Dieses Stellenangebot ist nicht mehr verfügbar
Client Success Manager
Rithum
- Raleigh, North Carolina, United States
- Raleigh, North Carolina, United States
Über
Responsibilities
Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs
Create and maintain joint success plans for your clients to align on a roadmap to success, keeping clients engaged and focused on achieving their goals
Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement
Monitor feature adoption and usage for your book of business and advise on best practices and the benefits of utilizing new features
Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global marketplaces
Partner cross-functionally with other client stakeholders like Sales, Product, Managed Services, Support, and Implementation to ensure a smooth client experience
Minimum Qualifications
2+ years of client success or account management experience in a SaaS environment with a focus on strategic account planning and client roadmap development
Prior experience working in SaaS or technology, preferring support for brands, retailers, or marketplace businesses
Comfort using AI tools such as chat‑based assistants, summarization tools, and reporting copilots to support daily work
Experience using a major CRM tool; Salesforce or Gainsight preferred
Ability to interpret reports and compare analytics, experience with tools like Looker and PowerBI preferred
Exceptional interpersonal skills and the ability to effectively communicate with all team roles and career levels
Excellent written and verbal communication and presentation skills
Ability to organize work, prioritize tasks, and manage multiple changing priorities
Demonstrates strong curiosity and initiative, with the ability to independently problem‑solve, learn new concepts quickly, and operate autonomously
Demonstrated attention to detail and commitment to high quality work, with a strong focus on internal and external client satisfaction
Must demonstrate a highly collaborative approach to problem‑solving in a fast‑paced environment and exhibit energy, self‑confidence, enthusiasm, and a team‑player attitude
Preferred Qualifications
Bachelor’s Degree
Retail industry and/or supply chain experience
2+ years of eCommerce platform experience
Dropship or marketplace experience
Travel Required Up to 10%
Other Duties Duties, responsibilities, and activities may change at any time with or without notice. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
What It’s Like To Work At Rithum When you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds. As part of the team you are valued, supported, and included. Guided by a transparent culture and accessible leadership, we offer career opportunities aligned to your ambitions and talents and resources that support work‑life balance.
At Rithum You Will
Partner with leading brands and retailers
Connect with passionate professionals who will help support your goals
Participate in an inclusive, welcoming work environment
Achieve work‑life balance through remote‑first working conditions, generous time off, and wellness days
Receive industry‑competitive compensation and total rewards benefits
Benefits
Medical, dental and vision benefits starting on Day 1: affordable health care plans and company HSA contributions
6% 401(k) match
Competitive time‑off package: 20 days of paid time off, 9 company‑paid holidays, 2 paid floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day; at 3 years of service PTO increases to 22 days, and at 5 years to 25 days
12 weeks primary caregiver leave and 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month remote‑work stipend for internet
Culture and team‑building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
For this position, the expected base pay range is $60,000–$93,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience. In addition to base pay, we offer a discretionary bonus for non‑sales roles, a comprehensive benefits package, and, where applicable, sales incentives. The expected discretionary bonus is 10% of the annual base salary.
Rithum is an equal‑opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.