Account Manager
Dodge Construction Network
- Richmond, Virginia, United States
- Richmond, Virginia, United States
Über
Working primarily with small to mid‑sized businesses in the commercial construction industry—including General Contractors, Subcontractors, and related segments—the Account Manager will partner closely with clients to identify opportunities for growth, address challenges, and ensure a positive customer experience. Success in this role comes from curiosity, communication, and a proactive approach to supporting customers throughout their lifecycle.
This is a full‑time position and reports directly to the Director, Regional Sales.
Preferred Location This is a remote, home‑office based role. Candidates located in the continental US will be considered.
Travel Requirements A willingness to travel as needed for face‑to‑face meetings with accounts is required for this position.
Essential Functions
Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities
Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns
Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
Use data and insights to reinforce product value and effectively overcome objections
Partner cross‑functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience
Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices
Achieve key performance metrics related to retention, renewals, upsell, and engagement
Maintain accurate and timely documentation of all client interactions within CRM systems
Continuously build knowledge of products, industry trends, and best practices
Education Requirement Bachelor's degree in a related field and/or equivalent education and work experience.
Required Experience, Knowledge and Skills
2+ years of professional experience in account management, customer‑facing, or related roles
Strong relationship‑building skills with a client‑focused mindset
Ability to identify customer needs and provide thoughtful solutions
Excellent written and verbal communication skills
Strong organizational, problem‑solving, and time management abilities
High level of integrity and ownership of outcomes
Ability to quickly learn and apply SaaS products
Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
Basic understanding of the construction industry or the ability to learn quickly
Preferred Experience, Knowledge and Skills
Experience in a SaaS or customer‑facing environment
Familiarity with CRM or order management systems
Salary Disclosure $60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE! This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job‑related factors.
Equal Employment Opportunity Statement Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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Sprachkenntnisse
- English
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