eCustomer Care SpecialistFoot Locker, Inc. • Nutterville, Wisconsin, United States
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eCustomer Care Specialist
Foot Locker, Inc.
- Nutterville, Wisconsin, United States
- Nutterville, Wisconsin, United States
Über
"We provide a necessary service that is essential to keeping the rest of the company on good terms with our customers and ensures any and all issues are resolved with the customers' best interest at heart." –
Current eCustomer Care Specialist, with Foot Locker since 2023
Available full‑time schedules:
Monday‑Friday 11am‑7pm
Monday‑Friday 1pm‑9pm
Sunday 10am‑6pm (remote) & Monday‑Thursday 1pm‑9pm (on‑site)
Tuesday‑Friday 1pm‑9pm (on‑site) & Saturday 10am‑6pm (remote)
Pay rate:
$16.50 / hour
Next available start date:
Monday, May 4th
Training:
You would attend 3 weeks of Customer Care Training (which will be part‑time hours that may fall outside of your regular schedule). Additionally, there would be one week of in‑department training during your regularly scheduled shifts.
What our employees say they love most about working here:
Their coworkers!
The atmosphere: welcoming & sense of belonging
Recognition and appreciation from leadership
Problem‑solving and helping customers
Learning about the business
Laid back environment
Responsibilities
Providing superior customer service via e‑mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
Documenting and handling all in‑store customer service issues, including responding to legal concerns
Efficiently entering customer information and call notes into the order management system
Accurately completing appropriate follow‑up actions for order and service resolution
Speaking with customers directly over the phone to resolve issues or concerns as needed
Qualifications
Demonstrated computer navigation and multi‑tasking skills
Ability to type 30 WPM minimum
Positive attitude and professionalism while speaking with customers
Grammar and writing proficiency
#LI-AF1
Benefits
30‑50% employee discount
Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
Casual dress code – Wear your sneakers to work!
Medical / dental / vision coverage
401(k) with Roth option and company match
Opportunities for advancement
Learning and development opportunities
Stock purchase plan
Education reimbursement program
Life insurance
Employee Resource Groups
Employee referral bonus program
Recognition and appreciation initiatives
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Sprachkenntnisse
- English
Hinweis für Nutzer
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