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Enrollment Specialist, Payments
Corcentric
- Cedar Rapids, Iowa, United States
- Cedar Rapids, Iowa, United States
Über
This key position is a work‑from‑home opportunity. We are currently hiring out of the following locations:
Des Moines, Iowa
Cedar Rapids, Iowa
Omaha, Nebraska
In order to be considered, you must be within a commutable distance to one of these key hiring markets, as there may be in‑person training and team‑building events from time to time.
This role reports to the (Senior) Manager, Payments Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with suppliers and vendors.
Responsibilities
Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.
Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining the Corcentric payment network.
Respond to supplier objections and provide information on the benefits of joining the payment program.
Utilize Excel spreadsheets to complete enrollment‑related tasks efficiently.
Maintain accurate and up‑to‑date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data.
Communicate with customers through the case management system to address inquiries and provide support.
Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions.
Conduct online research using search engines and websites to gather or verify business contact information.
Coordinate vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses.
Diagnose and resolve vendor issues independently or escalations to a Team Lead or Manager when necessary.
Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns.
Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.
Requirements
Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
Intermediate level of proficiency with PC software (MS Office applications, internet and web‐based applications).
Attention to detail and accuracy in data entry and case management.
Accountability and time management to meet deadlines independently.
Strong collaboration skills with eagerness to contribute to a positive team dynamic.
Ability to quickly learn new skills and apply them effectively in a fast‑paced, dynamic work environment.
Coachability and a willingness to improve through feedback.
Nice to Have
Experience with CRM systems, Excel, and online payment platforms.
Prior experience in a Payments Processing or Financial Operations role.
Benefits
Generous annual paid time off program that increases with tenure.
Eight paid holidays plus three personal holidays.
An annual paid day off to volunteer for causes that are near and dear to you.
Paid maternity, paternal/secondary caregiver, and adoptive parent leave.
Company‑paid life and disability insurance.
401(k) program with a company match.
Medical insurance plan options ranging from a traditional PPO to a High Deductible Health Plan with an HSA contribution.
Dental plan – including orthodontia coverage.
Vision plan – including discount for LASIK surgery.
All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible.
A no‑cost Employee Assistance Program – 24/7 access to confidential counseling services and a wide range of additional support and professional services.
EEO Statement Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.
Work Environment & Physical Demands This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Software Development
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Sprachkenntnisse
- English
Hinweis für Nutzer
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